Patching Operations Ii

1 week ago

Chennai, Tamil Nadu, India CBTS India Full time

Job Purpose:

Provide coverage and serve as the escalation point while performing patching operations duties.

Essential Functions:

  • Onboarding\Decommissioning for patching operations
  • Skilled python development/scripting
  • Create deployments using Ivanti Security Controls, Ivanti EMSS and HCL BigFix
  • Troubleshoot and remediate issues that arise during onboarding process, prepatch scanning, deployment windows and postpatch
  • Understand ITIL Change process as well as document changes and tasks appropriately
  • Review\verify all changes and associated tasks have been opened\documented by level one engineers are done appropriately
  • Verify all deployment packages are created properly and for the correct time
  • Help keep patching calendars up to date
  • Take ownership of level 2 troubleshooting for patching infrastructure, patching consoles agent to console communication
  • Create and\or update patching knowledge base articles
  • Schedule and update patch consoles
  • Review and analyze new requests, work with IT partners, vendors, and business leaders to understand patch management needs
  • Work with different departments (Windows, Storage, Backups, Networking, etc) when necessary for troubleshooting
  • Perform Quality checks for previous days patch results and work with team to ensure any failures were documented and necessary followup\secondary maintenance windows have been scheduled
  • Update patch console when new versions are released

CORE COMPETENCIES:

  • Communication
  • Listening
  • Problem Solving
  • Dealing with Ambiguity
  • Customer Focus
  • Approachability
  • Time Management

Nice to Have:

  • Understanding of BigFix Fixlets and Baselines
  • Scheduling BigFix Actions
  • Installation of BigFix Agents/Relays
  • Familiarity with BigFix Action Script and Relevance

Education:

Four years of College resulting in a Bachelor's Degree or equivalent

Certifications, Accreditations, Licenses:

  • Windows, Linux or Networking certifications are a plus

Relevant Work Experience:

3 to 6 years of experience in a related field

Special Knowledge, Skills and Abilities:

  • HCL BigFix or Ivanti ISeC skills
  • Windows and or Linux system administrative skills
  • Solid knowledge of end point security tools
  • Solid knowledge of TCPIP networking communication

Supervisory Responsibility:

This position does not have any supervisory responsibilities.

Work Environment:


Can be office or remote, must be able to work flexible shifts based on when the work needs to be performed, must be a self-starter, with an understanding of when to escalate.

Ability to work independently.

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