Rep Ii, Business Operations

1 week ago

Chennai, Tamil Nadu, India TransUnion Full time
TransUnion's Job Applicant Privacy Notice

What We'll Bring:


The Customer Support representative in Operations will provide support to external customers and businesses as they request access for various TransUnion products and solutions.

This position works closely with the external customers & internal business units such as:

project managers, sales account managers, sales executives, billing, and colleagues in other key departments to provide customer support quickly, accurately, and efficiently.


The Rep II in Operations is responsible for supporting the setup of customer's access to test and production codes in both TU's test and production environment by creating and modifying codes, and the generation and modification of existing member codes.

Which includes gathering and validating the necessary information from Salesforce, adhering to business policies, and consulting with internal stakeholders as required.


What You'll Bring:

  • Maintains a consistent high level of knowledge regarding TU products, services, and tools.
  • Understands and consistently demonstrates knowledge of specific business processes when performing all backoffice operations work.
  • The drive to continuously improve customer relationships, provide superior customer service, and the determination to not only identify and address customer impacting issues, but also the ability to come up with a plan of action for resolution.
  • Ability to prioritize workflow ensuring departmental procedures are maintained in a fastpaced environment.
  • Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to customers and consumers.
  • Experience in handling multiple tasks/projects, meeting deadlines on deliverables, providing an amazing customer experience, collaborating with multiple teams, and maintaining process documents up to date.
  • Must bring proven ability to maintain confidentiality and secure sensitive information of Customer.
  • Out of the box thinking in bringing process improvement ideas to simplify the process and reduce overall TAT.
**We would love to see: - 2-4 years of experience in a customer service and/or operations environment.

  • Advanced experience in Microsoft Excel, Microsoft Outlook, and Microsoft Word.
  • Experience in analyzing data, data research, and handling unique or difficult customer situations.
  • Achieve SLA requirements with respect to 100% quality and production.
  • Ability to determine when to escalate issues.
  • Ability to maintain focus, flexibility, and Strong attention to details.
  • A positive attitude, excellent communication skills (verbal and written), and the ability to put the interest of the team before individual interests.

Impact You'll Make:

  • Help provide a positive customer experience by supporting TransUnion customers as they onboard and test products & solutions. This includes gathering and validating the necessary information, consulting with the sales team, and facilitating calls with other departments as necessary.
  • You will have a clear understanding of credit reporting laws and internal policies and procedures.
  • You will be part of teams and groups that provide process improvements to the business.
  • Require mínimal supervision able to work with established procedures.
  • Approve or reject requests for work that deviate from various policies, including missing or incomplete request details by focusing on compliance.
  • Assist many stakeholders on a daytoday basis to resolve problems or to address challenges.


This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep II, Business Operations

  • Rep I, Chat

    1 week ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:Replacement for Andrew who got promoted to Rep II positionWhat You'll Bring:Replacement for Andrew who got promoted to Rep II positionImpact You'll Make:Replacement for Andrew who got promoted to Rep II positionTransUnion Job TitleRep I, Consumer Operations Support

  • Back Office Operations Rep-II

    1 week ago

    Chennai, Tamil Nadu, India TransUnion LLC Full time

    What We'll Bring: The Tenant and Employment (T&E) Back Office Operations Representative is responsible to complete email responses, review identity verification documents, complete recommendation transactions, fulfill consumer disclosures, and/or research and resolve consumer disputes. Back Office Operations Rep support both customer and consumers who use...

  • Rep I

    1 week ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:Rep I - Chat opsWhat You'll Bring:Rep I - Chat opsImpact You'll Make:Rep I - Chat opsThis is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.TransUnion Job TitleRep I, Consumer...

  • Rep I-15

    1 week ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:REP 1 Consumer Operations SupportWhat You'll Bring:REP 1 Consumer Operations SupportImpact You'll Make:REP 1 Consumer Operations SupportThis is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of...

  • Rep I-7

    1 week ago

    Chennai, Tamil Nadu, India TransUnion LLC Full time

    What We'll Bring: Rep I, chat ops What You'll Bring: Rep I, chat ops Impact You'll Make: Rep I, chat ops This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Rep I, Consumer Operations Support

  • Rep I, Chat

    1 week ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:Rep I, ChatWhat You'll Bring:Rep I, ChatImpact You'll Make:Rep I, ChatThis is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.TransUnion Job TitleRep I, Consumer Operations...

  • Rep I, Chat

    1 week ago

    Chennai, Tamil Nadu, India TransUnion LLC Full time

    What We'll Bring: Rep I, Chat What You'll Bring: Rep I, Chat Impact You'll Make: Rep I, Chat This role is a mix of virtual and in-person work. You'll be expected to carry out your tasks both online and at one of our TU office locations for at least two days per week. TransUnion Job Title Rep I, Consumer Operations Support

  • HC Insurance Operations Senior Rep

    1 month ago

    Chennai, Tamil Nadu, India NTT Data Vertex Software Inc. Full time

    Apply for HC & Insurance Operations Senior Rep., Career Progress Consultants in Chennai for 0 - 5 Year of Experience on

  • HC Insurance Operations Sr Rep

    2 months ago

    Chennai, Tamil Nadu, India NTT Data Vertex Software Inc. Full time

    Apply for HC & Insurance Operations Sr. Rep, Career Progress Consultants in Chennai for 0 - 1 Year of Experience on

  • F A Operations Processing Senior Rep

    1 month ago

    Chennai, Tamil Nadu, India NTT Data Vertex Software Inc. Full time

    Apply for F&A Operations Processing Senior Rep., Career Progress Consultants in Chennai for 0 - 1 Year of Experience on

  • F A Operations Processing Senior Rep

    1 week ago

    Chennai, Tamil Nadu, India NTT Data Vertex Software Inc. Full time

    Apply for F&A Operations Processing Senior Rep., Career Progress Consultants in Chennai for 0 - 1 Year of Experience on

  • HC Insurance Operations Sr Rep

    3 weeks ago

    Chennai, Tamil Nadu, India NTT Data Vertex Software Inc. Full time

    Apply for HC & Insurance Operations Sr. Rep, Career Progress Consultants in Chennai for 0 - 1 Year of Experience on

  • HC Insurance Operations Senior Rep

    1 week ago

    Chennai, Tamil Nadu, India NTT Data Vertex Software Inc. Full time

    Apply for HC & Insurance Operations Senior Rep., Career Progress Consultants in Chennai for 0 - 5 Year of Experience on

  • HC Insurance Operations Senior Rep

    3 weeks ago

    Chennai, Tamil Nadu, India NTT Data Vertex Software Inc. Full time

    Apply for HC & Insurance Operations Senior Rep., Career Progress Consultants in Chennai for 0 - 5 Year of Experience on

  • F A Operations Processing Senior Rep

    3 weeks ago

    Chennai, Tamil Nadu, India NTT Data Vertex Software Inc. Full time

    Apply for F&A Operations Processing Senior Rep., Career Progress Consultants in Chennai for 0 - 1 Year of Experience on

  • F A Operations Processing Senior Rep

    5 days ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Position: F&A Operations Processing Senior Rep.Date: Jun 13, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesJob Details:Analyze and execute the Business Banking Loan process by understanding Standard operating ProceduresInterpret the request received related to Business Banking loan processing and capture the information into appropriate...

  • HC Insurance Operations Sr Rep

    2 months ago

    Chennai, Tamil Nadu, India timesjobs Full time

    ## HC & Insurance Operations Sr. Rep- Date: Apr 1, 2024- Location: Chennai, TN, IN- Company: NTT DATA ServicesAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of...

  • HC Insurance Operations Sr Rep

    3 weeks ago

    Chennai, Tamil Nadu, India timesjobs Full time

    ## HC & Insurance Operations Sr. Rep- Date: Apr 1, 2024- Location: Chennai, TN, IN- Company: NTT DATA ServicesAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of...

  • Rep Iii

    1 week ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring: Respond to escalated consumer complaints received by TransUnion executives and senior management. This role will also be responsible for researching and responding to consumer complaints received from Third party sources including the CFPB, Attorney General, Better Business Bureau, and various...

  • Sr. Specialist

    2 months ago

    Chennai, Tamil Nadu, India Shell Business Operations Full time

    Job purpose: The Upstream Revenue Accounting Senior Specialist role is responsible for managing the Revenue Accounting activities which encompassesHigh-level Validation of Revenue, Royalty covering gas / oil / condensate related recordingsInvolved in activities related to revenue set-up of new fields / wells and review for compliance in line with applicable...