Senior Associate Service Quality Specialist

2 weeks ago

Bengaluru, Karnataka, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

As a Senior Associate Service Quality Specialist, you will be responsible for assessing and evaluating the quality of our products, services, or processes to ensure they meet established standards and customer expectations. Your expertise in quality analysis methodologies, strong analytical skills, and attention to detail will be essential in maintaining and enhancing our organisation's commitment to excellence.

What you'll be doing

Key Roles and Responsibilities:

  • Conduct comprehensive quality analyses and evaluations of products, services, or processes using appropriate quality tools and methodologies.
  • Identify and document quality issues, defects, or deviations from established standards, and collaborate with relevant teams to investigate root causes.
  • Develop and implement corrective and preventive actions to address quality issues and prevent their recurrence.
  • Monitor and analyze quality performance metrics and trends, identifying areas for improvement and opportunities to enhance overall quality
  • Provide guidance and support to quality analysts and other team members, ensuring effective execution of quality assurance activities.
  • Conduct regular quality audits and assessments to ensure compliance with internal quality standards, industry regulations, and best practices.
  • Assist in the development and delivery of quality training programs to promote a culture of quality excellence and continuous improvement.
  • Conduct remedial training when necessary


Knowledge, Skills and Attributes:

  • Good analytical and problem-solving skills, with the ability to analyze data, identify trends, and provide actionable insights.
  • Knowledge of quality analysis methodologies, such as root cause analysis, process mapping, and statistical analysis.
  • Familiarity with customer service principles, best practices, and quality management frameworks.
  • Good communication and interpersonal skills, with the ability to effectively communicate findings and recommendations to stakeholders at all levels.
  • Proficiency in using customer feedback and quality management software tools to collect, analyze, and interpret service data.
  • Strong attention to detail and the ability to maintain accuracy while working with large volumes of data.
  • Proficient in using Microsoft Office applications, such as Excel, PowerPoint, and Word.
  • Strong organisational and time management skills, with the ability to manage multiple priorities and meet deadlines.


Academic Qualifications and Certifications:

  • Bachelor's degree in a relevant field
  • Six Sigma yellow belt
  • Quality control tools
  • ITIL foundation


Required Experience:

  • Moderate experience as a Quality Analyst or in a similar quality assurance role, preferably in the industry related to the organisation's products or services
  • Moderate experience in driving continuous improvement initiatives and implementing corrective and preventive actions

Skills Summary

Data Analysis, Data Reporting, Process Improvements, Quality Management Systems (QMS), Regulatory Compliance Management, Risk Management

Workplace type:

Remote Working

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

  • Senior Associate Service Quality Specialist

    2 weeks ago

    Bengaluru, Karnataka, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • Senior Associate Data Quality Team

    2 weeks ago

    Bengaluru, Karnataka, India Corporation Service Company Full time

    Senior Associate- DQT Location: Bangalore Schedule – 45hrs per week Hybrid Introduction We're hiring Customer Service Associates for our Business Licensing team. You'll work directly with Customer Service Representatives and vendors across the country. Services of this team include researching and processing legal documents and...

  • Senior Associate Data Quality Team

    2 weeks ago

    Bengaluru, Karnataka, India Corporation Service Company Full time

    Senior Associate- DQT Location: Bangalore Schedule – 45hrs per week Hybrid Introduction We're hiring Customer Service Associates for our Business Licensing team. You'll work directly with Customer Service Representatives and vendors across the country. Services of this team include researching and processing legal documents and conducting...

  • Specialist, Quality Services, Quality Services

    2 weeks ago

    Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time

    Quality Services (QS) org provides testing support for Devices, Retail and AWS products. The primary objective of QS org is to provide manual testing support, which includes regression and new feature/product testing. A Specialist, Quality Services gains domain expertize to influence and impact regression test coverage across one or more components or...

  • Senior Quality Assurance Specialist

    2 weeks ago

    Bengaluru, Karnataka, India HireRight Full time

    Overview The main purpose of the role is continuous service delivery quality improvement in order to provide the Clients with the first class screening services. A focus on a constant quality increase and support the Team in this area is an integral part of the role. Responsibilities Senior Quality Assurance Specialist's responsibilities ideally...

  • Senior Quality Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Job Title: Senior Quality Specialist - Digital Content / VideosJob Location: BengaluruExperience: 5-10 yearsPosition Overview: Oracle University is seeking a skilled Digital Training Specialist to ensure the Quality of our Training Content and prepare it for customer consumption on our learning platform.The individual will handle crucial tasks prior to the...

  • Senior Quality Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Job Title : Senior Quality Specialist - Digital Content / VideosJob Location : BengaluruExp : 5-10 yearsPosition Overview:Oracle University is looking for a qualified Digital Training Specialist to Quality Check our Training Content and Set it up in the back end for customers to consume it on our learning portal. The member will perform the final and...

  • Senior Quality Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Job Title : Senior Quality Specialist Digital Content / Videos Job Location : Bengaluru Exp : 5 10 years Position Overview : Oracle University is looking for a qualified Digital Training Specialist to Quality Check our Training Content and Set it up in the back end for customers to consume it on our learning portal.The member will perform the final and...

  • Senior Associate

    2 weeks ago

    Bengaluru, Karnataka, India Corporation Service Company Full time

    Senior Associate-Accounting & Reporting Location: Bangalore Schedule – 45hrs per week Hybrid The role of the FAM is to collaborate with the team and work alongside the (Junior and Senior) team members in relation to: Bookkeeping, drafting balance sheets, profit-and-loss accounts, and annual reports in accordance with Dutch GAAP or IFRS...

  • Senior Associate

    2 weeks ago

    Bengaluru, Karnataka, India Corporation Service Company Full time

    Senior Associate Bangalore 45 Hours weekly Hybrid Intro: CSC is a dynamic, international and growth-oriented company. We provide you with outstanding opportunities for your professional and personal development through our local and global offices. The anti-money laundering and counter terrorist financing compliance landscape is...

  • IT Technology Services Senior Specialist

    2 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    We help the world run better Our company culture is focused on empowering our employees to foster innovation by collaborating on breakthroughs. We strive daily to lay the groundwork for the future and cultivate an inclusive workplace that values diversity, promotes flexibility, and is dedicated to purpose-driven and forward-thinking work. Join our team for a...

  • Data Quality Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Maneva Consulting Pvt. Ltd Full time

    Job Title: Data Quality SpecialistLocation: PAN IndiaExperience: 5-10 YearsJob Requirements:Working experience in the product data domain in applications (SAP ERP, CPQ tools, Contract Management tools) and related business processes.The role focuses on experience with data areas related to an end-to-end solution lifecycle from solution introduction to...

  • Senior Quality Specialist

    2 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    What you'll do The Analytics Cloud organization is looking for a Senior Quality Automation engineer to strengthen the quality assurance of our next generation cloud-based Analytics platform with fully automated processes. Are you a passionate individual who wants an opportunity to work in an area contributing to making our customers excited about the...

  • Attacama Specialist Data Quality

    2 weeks ago

    Bengaluru, Karnataka, India Tech Mahindra Full time

    Job Title: Attacama Specialist Data QualityMinimum Experience : 5-15 yrsLocation: Any Offshore Tech Mahindra LocationsWFO/WFH/Hybrid: HybridRole Responsibilities:Minimum of 6 years of experience as a Data Quality Analyst and experience of data quality management in a large organization, being familiar with working within a data quality framework to perform...

  • Attacama Specialist Data Quality

    2 weeks ago

    Bengaluru, Karnataka, India Tech Mahindra Full time

    Job Title: Attacama Specialist Data Quality Minimum Experience : 5-15 yrs Location: Any Offshore Tech Mahindra Locations WFO/WFH/Hybrid: Hybrid Role Responsibilities: Minimum of 6 years of experience as a Data Quality Analyst and experience of data quality management in a large organization, being familiar with working within a data quality framework to...

  • IT Technology Services Senior Specialist

    2 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • customer service associate

    2 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They...

  • Customer Service Associate

    2 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote...

  • Senior Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Philips Full time

    JOB DESCRIPTION Job Title Senior Specialist - I - Q&R - QA/QE Job Description Job title: Senior Specialist - I - Q&R - QA/QE In this role, you have the opportunity to Establish, deploy and effective maintenance of QMS across the modality along-with training profiles are assigned and enforced. You are responsible for Ensure that...

  • Sr Associate, Quality Services

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Full time

    The Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support. As an Associate, Quality Services, you will perform manual test execution of documented task instructions, produce accurate test results meeting daily targets, and adhere to...