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B2c Sales Associate
2 weeks ago
- Responsible to generate incremental profits to the organization from existing customers as well as new customers
- Generate orders based on queries and ensure timely follow-up and co-ordination with existing/new customers on orders
- Responsible for sending product introduction and rates for products requested by the customer
- Responsible for sending quotations, proforma invoices and samples based on the specification, to the customer
- Responsible for following-up with customers for payment collection thereby ensuring cash in-flow
- Co-ordinate with Finance to confirm statement on payments and execute orders based on confirmation
- Work with the quality department on customer specification and ensure samples are developed without delay for confirmation from the customer and follow-up for sample approval
- Collect feedback from customers on sample trials to guarantee quality is maintained as per the required specification of each customer
- Accountable for shipment and logistics of products by co-ordinating with production and logistics teams
- Responsible for post sales services and client relationship management
- Address customer queries and complaints and suggest improvement in terms of products and service quality
- Support in export related purchase and liaison with shipping forwarder
- Responsible for collecting customer feedback and take measures to improve Customer Satisfaction Index
- Organize and co-ordinate with team to represent the organization for exhibitions and fairs at the International level
- Responsible for following up on the Leads and exploring new business possibilities
- Reduce Lead Response Time and review periodically
- Responsible for documentation of country specific certification and renewal processes
Job Types:
Full-time, Regular / Permanent
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Yearly bonus
-
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