B2c Sales Associate

2 weeks ago


Cochin, Kerala, India Marine Hydrocolloids Full time
Maintain relationships with current clients and identify new prospects through, calls, website etc

  • Responsible to generate incremental profits to the organization from existing customers as well as new customers
  • Generate orders based on queries and ensure timely follow-up and co-ordination with existing/new customers on orders
  • Responsible for sending product introduction and rates for products requested by the customer
  • Responsible for sending quotations, proforma invoices and samples based on the specification, to the customer
  • Responsible for following-up with customers for payment collection thereby ensuring cash in-flow
  • Co-ordinate with Finance to confirm statement on payments and execute orders based on confirmation
  • Work with the quality department on customer specification and ensure samples are developed without delay for confirmation from the customer and follow-up for sample approval
  • Collect feedback from customers on sample trials to guarantee quality is maintained as per the required specification of each customer
  • Accountable for shipment and logistics of products by co-ordinating with production and logistics teams
  • Responsible for post sales services and client relationship management
  • Address customer queries and complaints and suggest improvement in terms of products and service quality
  • Support in export related purchase and liaison with shipping forwarder
  • Responsible for collecting customer feedback and take measures to improve Customer Satisfaction Index
  • Organize and co-ordinate with team to represent the organization for exhibitions and fairs at the International level
  • Responsible for following up on the Leads and exploring new business possibilities
  • Reduce Lead Response Time and review periodically
  • Responsible for documentation of country specific certification and renewal processes

Job Types:
Full-time, Regular / Permanent

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Leave encashment
  • Provident Fund

Schedule:

  • Day shift
  • Weekend availability

Supplemental pay types:

  • Yearly bonus


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