Onboarding Executive

1 week ago


Bengaluru, Karnataka, India PhonePe Full time

About PhonePe Group:


PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India.

On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store.

The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.


Culture


At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do.

We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

Job purpose

About PhonePe Group:


PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India.

On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store.

The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.


About Pincode:

Pincode is a shopping app that offers a revolutionary new approach to e-commerce.

Designed on the ONDC network, Pincode places the local stores and sellers at the forefront of the digital shopping growth story.

With Pincode, every Indian shopkeeper, regardless of their location, is digitally empowered to tap into the vast potential of e-commerce, creating unprecedented opportunities for growth, while driving innovation at scale.


Duties and responsibilities

  • Primarily handling merchant escalated cases daily.
  • Working with the internal stakeholder to extract the resolution.
  • Identify opportunities for process improvement, considering the merchant and partner experiences
  • Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed
  • If required need to connect with the merchants via Phone or nonvoice channel, to understand and work on the case efficiently and effectively
  • Flexible to take up extra initiative or additional work as per the organizational requirement

Educational Qualification & Experience

  • Education
  • Graduate in any stream


Skills
  • Best written and communication skills & MS Office knowledge
  • Experience 2 to 4 years

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
-
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
-
Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
-
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
-
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
-
Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
-
Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

_Working at PhonePe is a rewarding experience Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe __on our blog_**_._

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