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Insurance Executive
2 weeks ago
Insurance Customer Service Representative
One of the leading Health Insurance Limited is looking for an experienced insurance customer service representative to connect with our customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer's policy and direct calls to sales agents when a policy needs to be initiated or upgraded.
To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.
Responsibilities
- Respond to incoming calls, emails and chats about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Demonstrate accuracy in processing client policy modifications based on the data given
- Verify new customers coverage and present policyholders with proof of insurance paperwork
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
- Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
- Direct any urgent or sensitive issues to the Supervisors
Requirements and qualifications:
- Graduate in any field
- 1-2 years of experience in the Customer Service department or a similar role in the Insurance industry
- Knowledge of insurance products and policy schedules is preferred
- Must have knowledge of Microsoft Office and customer relationship management software
- Excellent active listening, interpersonal, and communication skills
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