Technical Onboarding Specialist

2 weeks ago

Bengaluru, Karnataka, India Nasdaq Full time

Your role

and responsibilities:

Client Engagement:

Effectively conduct regular meetings with customers from post-sales to launch. Establish good relationships with key collaborators to ensure customer satisfaction and retention. Prepare and deliver tailored project plans to the customers. Comprehend and explain the Nasdaq Data Specifications to the customer. Understanding client requirements and drafting change requests to best suit their needs.

Implementation:

Assist customers in data mapping and exchange specific queries. Perform data quality tests on customer data and work closely with the customer to resolve issues. Set up the application configurations as per the customer requirements and data quality. Preparation of customer sign-off document and launch activities at the end of the UAT testing. Implement changes as per the change request document and perform necessary testing to ensure the changes are working as expected.

Team coordination:

Work closely with functional analyst, sales, support & development teams to ensure smooth onboarding for all the new clients. Work closely with customer and functional analysts on requirement gathering, analysis and drafting of change request documents.

Planning and Reporting:

Provide weekly project status reports to internal and external customers.

We expect you to have

In-depth expertise in Capital markets, UNIX & Customer Management. Demonstrated ability in the Capital Markets domain with exposure to multiple products like Equities, Future, Options, etc. Demonstrated ability working on Unix / Linux commands from basic to advanced. Understanding of OTC markets like Forex, Fixed Income etc. Understanding of trading protocols like FIX, Omnet etc. Prior experience working on version control tools like GIT. Understanding of regular expressions. Ability to communicate clearly and professionally at all levels. Ability to work in a fast-paced environment and meet tight deadlines.

Outstanding customer management & negotiation skills.

Does it sound like you? What happens now?

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

What will it be like working here?

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge status quo, and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered. We are a Hybrid-first environment that embraces work-life balance and fosters well-being.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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