REF35643S - Lead Associate - Operations ( Chat process) Insurance - Pune

2 weeks ago

Pune, Maharashtra, India WNS Global Services Full time
Job Description

Roles & Responsibilities:

  • Role involves handling chats from agencies / customers on enquiries about their insurance policy, amendments, claims, etc.
  • Multitasking skill – Handle multiple chats at a time.
  • Understand customer queries, feedback and respond in a positive manner.
  • Care about customer's privacy
  • Should deliver the required goals on Productivity, Accuracy or any other metrics specified by Business / Process
  • Should be ok with working in 24* 7 environment, spilt offs and rotational shifts.
  • Should be flexible to work in Hybrid model or office as specified by business / process

Skills Required:

  • Experience of minimum 1 year in General Insurance or Chat Process is a must.
  • Strong customer service skills with ability to manage queries while being courteous and professional in manner.
  • Solutions mind-set, helping nature, passion for the customer and the customer experience.
  • Ability to adapt self with the team in-case of adversity, business challenges/requirement.
  • Has the ability to demonstrate working in a positive and fulfilling work environment with minimal supervision.
  • Excellent Communication skills – verbal and written. Fluent proficiency & comprehension in English is required on written skills.
  • Strong ability to multi-task while effectively communicating with the customers.
  • Efficient in internet, computer usage, typing and web-based application skills.
  • Attention to details

Experience of minimum 2 year of Chat experience is a required, with some experience in General Insurance / Banking experience is preferred.

Qualifications

Graduate

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