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Lead Associate
2 weeks ago
Role :
Lead Associate -Quality (Call Audit/Call monitoring)
Location :
Pune
Experience : 3-9 Years
Walk-in timing : 11 AM - 4 PM
US Shift :
Yes
Passport :
Yes (Mandatory)
Notice Period :
Immediate Joiner only
Good Communication and calibration
Education :
Graduate (must)
Address :
WNS Global Services, Weikfield IT-CITI INFOPARK Survey Nos. 30/3, 31/1, and 2A, Nagar Road, Vadgaonsheri, Pune.
Role & Responsibility :
To enhance the customer experience journey by assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey.
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