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Service Desk Analyst
3 months ago
Role :
Service Desk Analyst
Responsibilities :
- Experience in using helpdesk ticketing system
- Office 365 and SharePoint experience
- Automation for current IT processes, enhancing the current processes
- Good knowledge of ITIL based Incident/Change/Problem management
- Outstanding written and verbal communication skills in English, Bilingual preferred
- Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner
- Exhibit good general computer knowledge in hardware, software, Networking, Microsoft, and other applications
- Strong project management skills, including experience interacting with employees at every level of the organization
- Great knowledge of IT processes and willingness to constantly update knowledge
- Individual contributor, able to work independently
- Inbuilt ability to multitask, working on more than one issue simultaneously
- Seeks to clarify and confirm understanding if any instructions or terms are unfamiliar or vague. Maintains confidentiality
- 78+ years' experience of working on a global help/service desk Level 1 (low level support) and higher support OR 4+ years experience technical support level 2 and higher (troubleshooting/problem solving skill) and higher (admin rights) i.e. (Power shell Script, Advanced troubleshooting, advanced rights/access etc.)
