System Administrator

2 weeks ago


Navi Mumbai, Maharashtra, India Macropace Technologies Full time

Job Description :
Troubleshooting desktop / laptop OS issues

  • Support for standard software issues
  • Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.
  • Installation / reinstallation / configuration of systems, printers, scanners.
  • Configure desktop and laptop as per the desktop/laptop standardization policies of customer.
  • Installation / reinstallation / configuration of inscope client software / applications
  • Installation / configuration of email clients
  • Troubleshooting email client related issues
  • Troubleshooting printer / scanner related issues
  • Troubleshooting issues related to standard office software's (MS Office Word, Xls, PowerPoint etc.) and internet client
  • Support for local area network issues (LAN), DHCP client
  • Install antivirus software and check virus definition auto updates
  • Install approved patches onto desktops / laptops.
  • Configure Print Queues for Servers / Users / Groups
  • Troubleshoot print queue related issues
  • Configure appropriate rights and permissions for accessing printers
  • Remove virus from respective desktop / laptop with the antivirus software
  • Call Logging as per Vendor processes and coordinate till resolution / service restoration as per the vendor committed SLO. Follow vendor escalation matrix and in case of any deviations escalate the same to Client's SPOC
  • Maintain details of the various vendors with details like contact persons, telephone numbers, escalation matrix, SLA Information
  • Coordinate with vendor for dispatch of devices to respective service Depot for repair service e

g:

  • Desktop / Laptop Hardware
  • Managing the hardware inventory and related transactions
  • Shared required reports with Mukand team as & when required.
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