Customer Service Manager Telecom

2 weeks ago

Gurgaon, Haryana, India HCLTech Full time

HCLTech Gurgoan- Telecom / BPO IT Industry

Walk in 8th June- Saturday

Timings :- 10 AM

Contact Person :- Navneet

HCL Tech- Gurgaon

Candor Tech Space, Tower 11, 1st Floor, Sector 21, Dundahera Village, Gurugram, Haryana 122022

Years of exp:- 5to15 years, **Please note we are Looking for candidates only Who Can Join by August 1st week only **

Domain:- Telecom

Key skill -, Customer service, Customer satisfaction, Customer retention, SLA, Reporting, P&L, Service Delivery performance

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If this sounds like an environment you'll thrive in, then you're in the right place. Join our summer internship program; connect and learn from colleagues across the world while gaining impressive experience and knowledge in the tech industry.

Roles and Responsibilities

The SPM Manager provides overall service relationship governance and acts as the Customer's trusted partner to provide oversight of the services provided by the provider. The SPM is accountable for developing and executing a service strategy that will provide outstanding client experience and create a long-term, strategic and mutually beneficial relationship between the Customer and Client.

This includes management of Client Operations and achievement of associated Service Levels that deliver contracted business outcomes for the Customer. The SPM also has responsibility for Service Relationship Management (SRM), developing and maintaining executive client relationships and forging new relationships. The SPM provides value to the Customer through the delivery of services from transition into operations. This includes developing risk mitigation strategies that minimize business disruption. In addition, the SPM oversees the execution of the Clients Service Management governance including monitoring and reporting on the Service Level Agreements (SLA's), Operating Level Agreements (OLA) and Underpinning Contracts (UC's) for the Client Services. Additionally, the SPM will work through complex business and Customer challenges and collaborate in developing and implementing solutions. The overall goal of the SPM role is to partner with Customers and to be an extension of the Customer's staff.

Functional Performance:

  • Financial Management - coordinate financial management governance and reporting with the financial billing team: including profit & loss (P&L), operating cost, net present value (NPV) and other required financial health indicators.
  • Service Delivery – govern the Project Management Delivery for all Client Services including Project Initiation, Execution, Pipeline Past Due and Performance Management Reporting & Analysis (PMRA)
  • Service Portfolio Management - support the evolution of the Clients Service Portfolio to deliver growth through the pro-active management of the Customer's IT Services Demand...
  • Service Transition – own the accountability for ensuring all Client Services are delivered to the agreed requirements of the Customer, within the bounds of the Customer contract and to the expected level of time, quality and cost.
  • Continual Service Improvement (CSI) – implement the Continuous Service Improvement Strategy to ensure the sustainable delivery of the Client Service Level Agreements, through the delivery of the Continual Service Improvement Plan.
  • Candidate for the role described above will also be responsible for Client specific deliverables and performance objectives as set by the organizational leader at the beginning of each year.

ADHOC

  • Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes.
  • Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested.
  • Participate in business meetings and general inputs in day-to-day improvements.

Shifts US shift

How You'll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Why Us – HCL DPO

· We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees

· Our company is extremely diverse with 165 nationalities represented

· We offer the opportunity to work with colleagues across the globe

· We offer a virtual-first work environment, promoting a good work-life integration and real flexibility

· We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark

· We offer comprehensive benefits for all employees

· We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

  • Manager - Network & Telecom Engineering

    2 weeks ago

    Gurgaon, Haryana, India Antal International Full time

    Job Description Role Purpose: The Manager – Network & Telecom Engineering is responsible for the design and deployment of Retail's secure networking and telecom infrastructure and managing the performance of the service providers and suppliers. The role holder is also responsible for overseeing the network infrastructure high level projects in DC/DR...

  • Telecom Sales Executive

    2 weeks ago

    Gurgaon, Haryana, India Mega Realty Full time

    **A telecom sales representative provides clients with new and effective telecommunications solutions related to the Internet, broadband connections, wide area and local area networking, wireless, long distance and business telephone systems. He has to develop new business for his company and at the same time maintain relationships with present...

  • Telecom Engineer II

    2 weeks ago

    Gurgaon, Haryana, India NCR Corporation Full time

    About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Telecom Engineer II

    2 weeks ago

    Gurgaon, Haryana, India NCR Voyix Full time

    About the job TITLE: Telecom Engineer II(Genesys Purecloud). Experience:2.0 Years-5.0 Years Notice Period: Immediate-45 Days LOCATION: Gurgaon, (Hybrid). About NCR VOYIX Corporation NCR VOYIX Corporation (NYSE: VYX) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With...

  • Telecom Engineer II

    2 weeks ago

    Gurgaon, Haryana, India NCR Voyix Full time

    About the jobTITLE :Telecom Engineer II(Genesys Purecloud) Experience:2.0 Years-5.0 YearsNotice Period: Immediate-45 DaysLOCATION :Gurgaon, (Hybrid).About NCR VOYIX CorporationNCR VOYIX Corporation (NYSE:VYX) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its...

  • Implementation Engineers

    2 weeks ago

    Gurgaon, Haryana, India Pert Telecom Solutions Full time

    Job Description As an Implementation Engineer, you will play a critical role in the successful deployment of our solutions to clients.You will work closely with our clients, project managers, and technical teams to ensure seamless implementation and integration of our products.Your technical expertise, problem-solving skills, and commitment to quality will...

  • Customer Service Representative

    2 weeks ago

    Gurgaon, Haryana, India Inspire telecom pvt. ltd. Full time

    Urgent Hiring Role : Inbound ContactJob Location : GurgaonA legitimate order taking process.Meal AllowanceCab FacilityWeekly incentivesMonthly R n RJoining would be immediate.Job Types: Full-time, Regular / PermanentSalary: Up to ₹40,000.00 per monthBenefits: Food provided Health insuranceDay range: Weekend onlyShift: Night shift Rotational shift US...

  • Implementation Engineers

    2 weeks ago

    Gurgaon, Haryana, India Pert Telecom Solutions Full time

    Job Description As an Implementation Engineer, you will play a critical role in the successful deployment of our solutions to clients. You will work closely with our clients, project managers, and technical teams to ensure seamless implementation and integration of our products. Your technical expertise, problem-solving skills, and commitment to quality...

  • Telecom Provisioning Engineer

    2 weeks ago

    Gurgaon, Haryana, India Universal Technology Solutions (UEBIZ) Full time

    Team: Global Telecom ProvisioningRole: Provisioning EngineerSeeking a Provisioning Engineer with vast knowledge of data circuit connectivity provisioning to join the Global Telecom Provisioning Team. Candidate will work closely with the Network Engineering, Network Operations and Network Operations Center.The individual needs to show a keen interest in...

  • Telecom Provisioning Engineer

    2 weeks ago

    Gurgaon, Haryana, India Universal Technology Solutions (UEBIZ) Full time

    Role: Network Provisioning Engineer If you're someone who thrives on the opportunity to join a team of skilled professionals in the Global Telecom Provisioning department, then this might be the right fit for you. As a Network Provisioning Engineer, your role will involve working closely with various internal technology teams such as Network Engineering,...

  • Telecom Network Tester

    2 weeks ago

    Gurgaon, Haryana, India Overture Rede Private Limited Full time

    Job DescriptionThis role is completely remote, so you can work from wherever you are comfortable.Experience Needed:- Minimum of 5 years of solid experience.Work Mode: Fully Remote Job Type: Contract-basedAbout the Role: We're on the lookout for a skilled Telecom Network Tester with 5-8 years of hands-on experience in testing 4G and LTE EPC networks. The...

  • Financial Services Manager- GGN

    2 weeks ago

    Gurgaon, Haryana, India HCLTech Full time

    HCLTech Gurgaon, Financial Service Manager - Telecom / BPO IT Industry Years of exp:- 5to15 years, **Please note we are Looking for candidates only Who Can Join by August 1st week only ** Domain:- Telecom Key skill -, Customer service, Customer satisfaction, Customer retention, Dispute resolution, Customer Billing, Telecom Billing. We are HCLTech, one of...

  • Customer Service Manager

    2 weeks ago

    Gurgaon, Haryana, India HSBC Full time

    Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and...

  • Financial Services Manager- 8th June- GGN

    2 weeks ago

    Gurgaon, Haryana, India HCLTech Full time

    Walk in 8th June HCLTech Gurgaon, Financial Service Manager - Telecom / BPO IT IndustryTimings:- 10 AM to 5 PMContact Person:- NavneetTitle : - Financial Service Manager- TelecomHCL Tech- GurgaonCandor Tech Space, Tower 11, 1st Floor, Sector 21, Dundahera Village, Gurugram, Haryana 122022Years of exp:- 5to15 years, Please note we are Looking for candidates...

  • Telecom Business analyst

    2 weeks ago

    Gurgaon, Haryana, India PureSoftware Ltd Full time

    PureSoftware partners with global organizations across different focused verticals, including Financial Services, Life Sciences & Healthcare, Telecom & Semiconductors, Retail & Logistics, and Entertainment. We deliver services and solutions by leveraging our deep domain capabilities, and experience in Digital Technologies, Product Engineering, and...

  • Telesales Executive

    2 weeks ago

    Gurgaon, Haryana, India Tax Manager Full time

    , a subsidiary of Rising Advisory Services Pvt. Ltd., is a leading player in the financial advisory sector, providing a wide range of services including Accounts Management, GST Services, Company Registration, TDS, and Tax Management. With over 10 lakh individual tax filers and 2000 businesses registered with us, we cater to the needs of individuals and...

  • Sr. Sales Manager Telcos/ISP

    2 weeks ago

    Gurgaon, Haryana, India Pert Telecom Solutions Full time

    Job Description · Identifying business prospects and reach out to customers to achieve sales for PertSol products in Indian Market. · Understanding their requirements and prepare business proposal for our products & Solutions. · Responsible for the entire sales process customer acquisition to closure, as well as account management. · Responsible for...

  • Customer Service

    2 weeks ago

    Gurgaon, Haryana, India NatWest Group Full time

    Join us as a Customer Service & Operations AnalystWe'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesYou'll be able to showcase your knowledge and enthusiasm as you deal...

  • Customer Service

    4 weeks ago

    Gurgaon, Haryana, India timesjobs Full time

    ### - Desired Candidate Profile: Super Excellent Communication and listening skills Regular follow up with existing customers Resolve customer complaints via phone, email Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Provide support to customers, handle inquiries, provide resolutions Advise on company...

  • Customer Service

    2 weeks ago

    Gurgaon, Haryana, India timesjobs Full time

    ### - Desired Candidate Profile: Super Excellent Communication and listening skills Regular follow up with existing customers Resolve customer complaints via phone, email Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Provide support to customers, handle inquiries, provide resolutions Advise on company...