Financial Services Manager- 8th June- GGN

2 weeks ago

Gurgaon, Haryana, India HCLTech Full time

Walk in 8th June HCLTech Gurgaon, Financial Service Manager - Telecom / BPO IT Industry

Timings:- 10 AM to 5 PM

Contact Person:- Navneet

Title : - Financial Service Manager- Telecom

HCL Tech- Gurgaon

Candor Tech Space, Tower 11, 1st Floor, Sector 21, Dundahera Village, Gurugram, Haryana 122022

Years of exp:- 5to15 years, Please note we are Looking for candidates only Who Can Join by August 1st week

Domain:- Telecom

Key skill -, Customer service, Customer satisfaction, Customer retention, Dispute resolution, Customer Billing, Telecom Billing.

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If this sounds like an environment you'll thrive in, then you're in the right place. Join our summer internship program; connect and learn from colleagues across the world while gaining impressive experience and knowledge in the tech industry.

​

Responsibilities include:​

​Functional Performance:

The Financial Service Manager (FSMI) is the de facto expert for the Billing Operations and provides the financial consulting and financial services liaison between the Customer and other client organizations to govern the overall financial relationship related communications for their customers for all non-technical enquiries raised with Client. The FSMI is responsible for the day-to-day management of billing related activities and may perform as a Primary or Secondary contact for assigned Customers.

The FSMI is Responsible for monitoring/supporting the resolution of all non-technical Service Requests and own the communication with the Customer on progress and conclusion. Monitor and progress debt related issues, providing credit notes where required.

  • Be aware of account activities. Demonstrate good understanding of Customer's business and their service expectations and billing strategy.
  • Support enrollment of Customer-on-customer portal and care.
  • Ensure relevant Customer files and database records are regularly validated and maintained with correct information by the appropriate teams.
  • Provide input to quick reference cards and Global Service Plans with regards to any billing related information and processes.
  • Critical member of the Account team – led by the Service Manager (SM), the FSMI will be expected to support the activities of the SM with respect of the billing activities of their accounts.
  • Be involved in the development, implementation and maintenance of billing flows or hierarchies ensuring the Customer is installed and/or integrated to the appropriate Client Business billing platforms.
  • First Invoice review for new services enabled for Customers.
  • Serve as account team Subject Matter Expert (SME) on complex Customer contracts billing for assigned Customer base
  • Proactive review (where contracted) to initiate and manage credit requests and postings for Customers.
  • Assist in the development of policies and practices to improve department efficiency.

ADHOC

  • Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes.
  • Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested.
  • Participate in business meetings and general inputs in day-to-day improvements.

​Skills and Qualifications ​

· Preferred ITIL v4 Foundation certification with ability to apply process knowledge​

· Strong complex-problem solving skills​

· Ability to interface with and influence cross functional stakeholders ​

· Analytical mindset with deductive reasoning and tolerance to ambiguity​

· Identify risk areas, and areas where process improvements are required​

· Demonstrated computer skills with ability to effectively use both Microsoft and Google suites of products​

Shifts US shift

How You'll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Why Us – HCL DPO

· We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees

· Our company is extremely diverse with 165 nationalities represented

· We offer the opportunity to work with colleagues across the globe

· We offer a virtual-first work environment, promoting a good work-life integration and real flexibility

· We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark

· We offer comprehensive benefits for all employees

· We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

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