![Base8 Inc](https://media.trabajo.org/img/noimg.jpg)
Service Desk Dispatcher
2 weeks ago
Who We Are:
Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, and
Cure8, brands.
We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner.
Who You Are
Job Summary:
Primary responsibilities:
- Ask questions to determine the nature of the problem. Probe and gather required relevant information.
- Create, categorize, document and assign the ticket to appropriate technicians or teams.
- Follow up with the clients to confirm resolution of the issue.
Mandatory Skills:
- Excellent communication skills (at least 2 years of on call experience with US clients).
- Expert in ticketing system for helpdesk. (at least 2 years of ticket handling experience on any ticket management software preferably Connect Wise)
- Ability to quickly learn and adapt to the Company's Service Desk process workflow.
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