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IT Support

3 months ago

Bengaluru, Karnataka, India Niyo Solutions Inc. Full time

Brief Description of Company:

Niyo was founded in 2015 with the vision of changing the way Indians approach their finances - no matter where they work, what they earn, or how tech-savvy they are.

To date, we've raised $179.3 Million in funding, and have maintained a sharp focus on identifying customers' banking pain points and crafting solutions that improve their experience.

We currently operate in 4 major business lines:
  • Niyo Bharat - a prepaid salary card and digital banking product for blue-collar workers
  • Niyo Global - a zero forex markup travel card that works anywhere in the world
  • NiyoX - co-branded savings account with industry-best interest rates, 0 maintenance charges, and a host of exciting features
  • Niyo Money - a wealth management platform with 0 commission mutual funds, domestic stocks, and more.

About the role:

  • Support for all operating systems Windows, Mac and Linux
  • Provide technical support for both hardware and software issues to our users.
  • Manage the configuration and operation of client-based computer operating systems and mail.
  • Monitor the system daily and respond immediately to incidents or usability concerns.
  • Create and verify continuity of IT operation includes LAN/Wi-Fi Connectivity, accessibility of Servers / Internet / Services.
  • Understanding of IP protocols and DNS
  • Ensure network connectivity throughout a company's LAN/WAN infrastructure is as par with technical considerations.
  • Respond to and resolve help desk requests.
  • Update/Upgrade systems as required for enhanced functionality, resolution of any issues or patch update as per Patch Management process.
  • Administrate laptop and desktop computers, printers, routers, switches, firewalls, tabs, company mobile phones, smartphones, software deployment, asset management, endpoint Security software installation.
  • Install and test computer-related equipment.
  • Biometric device Administration (Maintaining Biometric Device, Adding and deleting the user , Contact Vendor if any issues)
  • Update the asset inventory
  • Configuration of mail on client system and mobiles.