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Applications Support Practitioner

3 months ago

Bengaluru, India Logic Planet IT services Full time

Project Role : Application Tech Support Practitioner

Salary : 10-12 LPA


Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management, Service Desk Voice Support, Japanese

Good to have skills : NA

Experience : Minimum 2 year(s) of experience is required

Educational Qualification : Graduation

Summary :

As an Application Tech Support Practitioner, you will be responsible for providing Service Desk Voice Support to clients in Japanese language. Your typical day will involve managing Service Desk operations and ensuring timely resolution of client issues.

Roles & Responsibilities :

- Provide Service Desk Voice Support to clients in Japanese language.

- Manage Service Desk operations and ensure timely resolution of client issues.

- Interpret and design a resolution based on deep product knowledge.

- Maintain exceptional communication skills to keep world-class systems running smoothly.

Professional & Technical Skills :

Must to Have Skills : Service Desk Voice Support, Japanese.

Good To Have Skills :

- Knowledge of ITIL framework.

- Experience in Service Desk Management.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

Additional Information:

- The candidate should have a minimum of 2 years of experience in Service Desk Management.

- The ideal candidate will possess a strong educational background in Computer Science or a related field.

- This position is based at our Bengaluru office.

(ref:hirist.tech)