Senior Role Settlement

2 weeks ago


Hyderabad, Telangana, India National Payments Corporation Of India (NPCI) Full time

Position: Senior Role Settlement & Reconciliation UPI & IMPS or AEPS, NETC, NACH

Place of posting: Hyderabad/Mumbai Experience: Minimum 6+ years of work experience in operations team of a technology organization)

Qualification: MBA from a reputed college or B.Tech/B.E

Role Contour – Lead the day-to-day operations for NPCI products ensuring timely settlements and resolution of the operational issues with an aim to mark an improvement in the operations.

Leading the automation effort with a target to automate 75% of the work. Incident reporting, analyzing the RCA and working closely with technology to get the issues fixed and timely implementation of changes in the back office.

Dimensions/KRA

1. Automation

2. No. of customer grievances

3. No. of transaction declines

4. Reduction in disputes

5. Arbitration processing within TAT

6. Audit & Compliance

Accountabilities-


• Lead IMPS/AEPS/NACH/NETC or UPI operations activities and maintain oversight over all the operational SOPs and protocols for settlement and other activities


• Ensure timely report generation on regular / adhoc basis; undertake data-based discussions with banks and other relevant stakeholders as applicable


• Provide both offline and online assistance to the banks in solving their operational issues as well as onboarding and other concerns; conduct bank training for relevant systems, processes and for creating awareness on the related products


• Drive recovery of funds from the banks and other activities like chargeback, arbitration, etc.
• Ensure accurate and timely follow up of all the compliance related activities and resolution of the disputes such as cashback complaints, merchant refunds, penalty processing, etc.


• Collaborate with Build Technology for complex issues (L3 level) resolution for any system issues / bugs, which cannot be solved by Run Technology


• Provide inputs and collaborate with quality & business excellence team on the initiatives that aim to improve the operations processes, use of technology, and ability to deliver the best-in-class experience.


• Drive automation with an objective to automate 75% of the processes.

Technical Skills

1. Operations Domain Knowledge - Advanced

2. Improvement in KPIs (Declines, Bugs, Uptime) advanced

3. Uptime/Resiliency (BCP/DR/HA) - intermediate

4. Query Resolution / Bug fixing - advanced

5. Efficient Customer Dispute Management – advanced

6. Automation - advanced



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