It-service Desk

2 weeks ago

Tiruchi, Tamil Nadu, India Logic Information Systems Full time

About Logic:

What youll do:

  • Systematically interprets user problems and identifies solutions and possible side effects
  • Uses experience to address user problems and interrogates database for potential solutions.
  • Escalates complex or unresolved incidents.
  • Records and tracks issues from outset to conclusion.
  • During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
  • Responds to common requests for service by providing information to enable fulfillment. Promptly allocates unresolved calls as appropriate.
  • Maintains records, informs users about the process, and advises relevant persons of actions taken.

Benefits:

Why work with us?

  • We care about your physical, mental, and financial wellbeing we offer competitive benefits, including a flexible work environment and vacation policy
  • We are passionate about our people this means career coaching and mentorship that focuses on your strengths, progress, and career possibilities
  • We are invested in each other, and provide fantastic opportunities to develop your skills across a variety of clients
  • We are interested in you and what matters to you, including opportunities to make an impact, from volunteering to owning internal initiatives

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