Job Description

Have deep knowledge of the process, policies and desk top procedures within their engagementBe aware of the client specific adjustments and deviations from the generic GPM process designApply process improvement methodologies (e.g. Lean Six Sigma) to the area of expertise for the continuous improvement purposesTo enhance and re-design processes to ensure improvement within client contextDrive Value back to client utilizing their process expertiseKeep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertiseUnderstand the client system architecture and how it relates to the CG Platforms and offerings including the Automation Drive Suit and DGEM Tech and actively seeks new opportunities for the application of CG Platform BluePrint componentsHave excellent command of the functionalities of the technology used for the delivery of services in different client contextsPrimary Skills

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Manages a team of Cash Application Clerks and monitors the overall team performance efficiency and quality.•

Client contact point for addressing status updates, agreeing on new initiatives and troubleshooting escalation point.•

Initiates process optimization and standardization activities.•

Responsible to keep the process documentation up to date and initiates any required updates. Proactively monitors and seeks for improving team and process KPIs.Secondary Skills

Escalates potential and significant cash forecast deviations to the Client.Is finalising certifications in DGEM Tech technologies

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