Post Sales Executive

7 days ago

Chembur HO Mumbai Maharashtra, India Internship training Full time

As a Post-Sales Executive, you will play a critical role in ensuring customer satisfaction and fostering long-term relationships with clients after the sale.

Your primary responsibilities will include managing post-sales activities, resolving customer issues, and upselling additional products or services. You will collaborate closely with the sales, customer service, and product teams to enhance the overall customer experience.

Key Responsibilities:

-
Customer Relationship Management:

  • Establish and maintain strong relationships with customers postsale.
  • Serve as the main point of contact for customer inquiries, concerns, and requests.
  • Proactively engage with clients to understand their needs and expectations.
-
Issue Resolution:

  • Address and resolve customer issues promptly, ensuring a high level of satisfaction.
  • Collaborate with internal teams to find solutions and prevent recurring problems.
  • Provide timely and accurate information to customers regarding the status of their inquiries.
-
Product Knowledge:

  • Develop a deep understanding of the company's products and services.
  • Educate customers on product features and functionalities to enhance their usage experience.
  • Identify opportunities for upselling or crossselling additional products or services.
-
Communication:

  • Keep customers informed about new features, updates, and relevant information.
  • Prepare and deliver reports on customer satisfaction and feedback.
-
Collaboration:

  • Work closely with the sales team to ensure a smooth transition from the sales phase to postsales support.
  • Collaborate with crossfunctional teams, including customer service, product development, and marketing, to address customer needs and concerns.
-
Documentation:

  • Maintain accurate and uptodate records of customer interactions and transactions.
  • Document customer feedback and provide insights to improve products and services.

Salary:
Up to ₹35,000.00 per month

Schedule:

  • Day shift

Supplemental pay types:

  • Quarterly bonus

Experience:

- total work: 1 year (preferred)

  • Real estate sales: 1 year (preferred)

Work Location:
In person

Speak with the employer

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