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Customer Care Associate

3 months ago

Nashik, Maharashtra, India Impact HR & KM Solutions Full time
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

  • Experience Years
  • Salary 2 Lac To 2 Lac 50 Thousand P.A.
  • Industry
  • ITES / BPO / KPO / LPO / Customer Service
  • Qualification
  • Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, B.A, B.B.A, B.Com, B.Sc, Post Graduate Diploma, M.B.A/PGDM
  • Key Skills
  • Sales Customer Relationship Communication Skills Customer Care BPO Service MarketingAbout Company


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  • Impact HR n KM Solutions
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