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Housekeeping Manager

3 months ago

Udaipur, Rajasthan, India FAIRMONT Full time
Job Description

Business Performance

  • Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable.
  • Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals.
  • Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation

  • Compile and update Standard Operating Procedures for all areas of responsibility periodically.
  • Ensure that all auditing and reporting standards are conveyed to staff and adhered to.
  • Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner.
  • Conduct quality control inspections of all areas of the hotel and share results with the team.
  • Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning.
  • Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies.
  • Oversee operations of Laundry and Linen, Flower and Decoration.

Team Management

  • Monitor team members' appearance, attitude and degree of professionalism.
  • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
  • Prepare weekly staff schedules keeping in mind anticipated business.
  • Manage organization and cleanliness of departmental areas by conducting walk through.
  • Perform other duties assigned by the Management.

Main Complexity/Critical issues in the Job

  • Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests' expectation while managing operational costs within budgets.
Qualifications

Knowledge and Experience

  • Bachelor 's degree (preferably in Tourism and Hospitality).
  • Minimum 6 years of Housekeeping experience with 3 years at a management level
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Good working knowledge of MS Excel, Word, & PowerPoint
  • Knowledge of hygiene, cleanliness and safety standards.
  • Knowledge of the Opera PMS preferred.
  • Sense of organization and attention to detail and quality.

Competencies

  • Strong leadership, interpersonal and training skills.
  • Good communication and customer contact skills.
  • Results and service oriented with an eye for details.
  • Ability to multi-task, work well in stressful & high-pressure situations.
  • A team player & builder.
  • A motivator & self-starter.
  • Well-presented and professionally groomed at all times.
Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.