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Male - Customer Care Executive
1 week ago
Male Customer Care Executives - for UK Voice Process (Shift 2:00 PM - 11:00 PM)
No
of Positions:
10
JOB Summary:
-
We are looking for Enthusiastic male Customer Care Executives to work for UK Voice Process to contribute to Converting Leads.
.
Roles & Responsibilities:
-
Inbound/outbound calls as per business expectations for Customer service/sales team
Ensure complete and correct information is transferred to the customer on every call.
Meet call quality above 80% Adherence to process & scripts.
Should handle the customers confidently and assertively.
Ensure 100% customer satisfaction on all the calls handled.
Should be fine with UK Shift as per the process requirement.
Ensure maximum login hours are met.
Meet the basic process metrics management like Dial out, ACHT, Connects, and Leads per day, conversion rate, Call quality scores, and Product test scores.
etc. as defined for his level.Reporting basic escalation to Team Leader.
Knowledge & Skills:
-
Ability to learn about the products and describe/explain them to prospects.
Should be able to communicate in English Proficiently.
Should be able to understand and comprehend English (as per business need)
Limited MTI (Mother Tongue Influence) affecting Pronunciation/Understanding.
Should have basic knowledge of operating computer.
Should have a typing speed of 25-30 words per minute.
Salary:
Up to ₹15,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- UK shift
Supplemental pay types:
- Overtime pay
Application Question(s):
- What is your current CTC and Expected CTC?
Education:
- Bachelor's (required)
Experience:
Tele Sales: 1 year (required)
Language:
- English (required)
Speak with the employer
Application Deadline: 01/02/2023
Expected Start Date: 01/02/2023
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