Banquets Executive

1 week ago


Mumbai, Maharashtra, India Radisson Mumbai Andheri MIDC-Food & Beverage Full time

Purpose:

Assists in managing the day to day operations of the banquet department and in successfully hosting events for clients.

CONSTITUENTS

  • Guests
  • Employees
  • Management Team
  • Hotel Owners

INDICATORS OF SUCCESS

  • Financial (GOP, Restaurant Revenue, Average Check, Labour Control)
  • Customer Satisfaction & loyalty goals (Medallia Score, comment cards, annual quality review)
  • Achievement of employee engagement survey and retention goals for department

AREAS OF RESPONSIBILITY
Organizes functions and events for hotel clients

  • Assists guest in organizing functions within hotel ability
  • Consistently uses banquet processes and follows brand standards
  • Schedules staff to provide coverage for banquet events
  • Communicates with event hosts/clients throughout event
Directs banquet setup and scheduling

  • Leads Banquet Event Order (BEO) meetings as needed
  • Reviews BEO's for errors and makes corrections
  • Anticipates banquet scheduling and supply needs based on BEO's and forecasting
  • Communicates regularly with the Banquet Manager, Sales, Catering, and Kitchen to coordinate events
  • Inspects Banquet Rooms to ensure setup meets client expectations
Assists in scheduling, training, and performance of banquet employees

  • Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
  • Communicates performance expectations and provides employees with ongoing feedback
  • Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
  • Schedules employees to meet banquet labor expense projections and staff events
Tracks banquet supplies and makes orders

  • Reviews contracts with banquet vendors and Banquet Manager
  • Orders linens, food products, equipment, and other banquet supplies to meet department needs
  • Assists in quarterly inventories
Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures

  • Attends work on time and as scheduled.
  • Follows hotel grooming and hygiene standards.
  • Minimise safety hazards by following all safety rules and procedures.
  • Keeps Manager promptly and fully informed of all problems or unusual matters of significance
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
  • Maintains a favourable working relationship with all other hotel employees to foster and promote a cooperative and harmonious working environment
  • At all times projects a favourable image of the Hotel to the public

REQUIREMENTS

  • Requires two or more years food and beverage/hospitality management experience
  • Banquet or event experience required
  • Able to work a flexible schedule, including weekends and holidays
  • Able to utilize payroll systems, good knowledge of spreadsheet and word processing programs

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