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Help Desk Executive

3 months ago

Mumbai, Maharashtra, India Crest Full time
Overall Role Objective

:

Strategic Thinking & LeadershipEffective mix of strategic and tactical thought process. To be a dedicated individual who performs administrative and clerical duties.

Section III:

Key Responsibilities and Accountabilities of the roleRoleKey AccountabilitiesThe Helpdesk Executive is responsible for maintaining club, banquet and complaint management

Maintaining and monitoring office administration, compliant management. Responsible for daily operational activities.

Keep records of vendor bills in a tracker. Follow up on scheduled cleaning and technical services as per monthly roll out


Follow up on scheduled cleaning and technical services as per monthly roll outperational AccountabilitiesOperates emergency response desk, coordinates emergency action during off hours or in case of emergency/breakdown or failures.

Receive and log calls /complaints/request/from clients, customers,etc

MIS and ReportingReporting on daily, weekly and monthly basis

Generating Data / Attendance / Inventory Reports

Brand & RelationshipsAbility to multi-task in a fast paced, constantly changing environment

Procedure oriented, ability to work a flexible schedule including overtime and workday changes

Section IV:

Knowledge, Experience & SkillsEducational QualificationsHSC+ Bachelors Degree From Prominent InstitutionMSCIT – Computer HandlingExperienceMinimum 2 years in customer relations, guest service, front office.

Key CompetenciesMaintaining hospitality standards with customer.
Good communication skills including written EnglishStrategic Thinking & Leadership