Sr Specialist System Engineering
1 week ago
Job Opportunity
- Automation of analyzing customer complaints
- Improvement of voice of customer capabilities on our digital platforms
- Development and implementation of monitoring to ensure application reliability and stability for customer interactions
- Management of internal customer relationships and effective collaboration across departments
- Validation of dashboard effectiveness, events, and session analysis
- Ensuring accuracy and timeliness of reports
- Active participation in Agile/Scrum processes (stand-ups, grooming, retrospectives, etc.)
Requirements:
- 5(+) years of expertise in Python Programming
- 5(+) years of proficiency in SQL
- 5(+) years of experience in Site Reliability Engineering and operations for internet/eCommerce applications, particularly in multi-data center environments
- 5(+) years of involvement in large-scale site operations
- Extensive familiarity with tools like ElasticSearch, Dynatrace, Quantum Metric, PowerBI
- Proven track record of delivering solutions in a dynamic setting
- Strong organizational and time management abilities
- Effective communication skills at all levels of the organization
- Excellent troubleshooting, analytical, and problem-solving skills with a proactive mindset
- Experience in educating customers on maximizing tool benefits for business growth
- Solid grasp and application of Scrum/Agile methodologies
Weekly Hours: 40
Time Type: Regular
Location: Hyderabad, Andhra Pradesh, India
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