Customer Service Representative
1 week ago
Job Title:
Customer Service Executive (Semi-Technical Voice Process)
Location:
Entire Mumbai and Navi Mumbai
CTC:
₹17,000 to ₹30,000 In-hand Shift: Night ShiftProcess: Voice Are you ready to elevate your career with a lucrative salary package and exciting opportunities? Join us as a Customer Service Executive at our dynamic BPO
Call Center Job Description:
We are looking for enthusiastic and dedicated Customer Service Executives to join our international BPO call center team.
If you have experience in inbound and outbound calling, particularly with technical support such as troubleshooting WiFi and other technical queries, and are open to night shifts, we want to hear from you Key Responsibilities:
Technical Support:
Handle inbound and outbound customer calls related to technical queries, such as WiFi issues and other technical support needs
Customer Service:
Provide excellent customer service and support to international clients
Issue Resolution:
Resolve customer queries, issues, and complaints in a timely manner
Record Maintenance:
Maintain accurate records of customer interactions and transactions
Performance Targets:
Meet performance targets and ensure customer satisfaction
Team Collaboration:
Collaborate with team members to improve customer service processes
Qualifications and Skills:
Experience:
Previous experience in an international BPO call center is preferred
Qualification:
HSC or Grad Freshers are welcome
Communication:
Excellent communication skills in English
Problem-Solving:
Strong problem-solving abilities and quick thinking
Technical Skills:
Ability to handle technical customer inquiries and provide effective solutions
Computer Proficiency:
Proficiency in using computer systems and software applications.
Why Join Us? Attractive Salary Package:
Earn between ₹17,000 to ₹30,000 in-hand every month
Night Shift Premium:
Additional compensation for night shift work
Career Growth:
Opportunities for professional development and career advancement
Dynamic Environment:
Work in a fast-paced and supportive team setting
Employee Benefits:
Enjoy various perks and benefits designed to enhance your work experience
Requirements:
Shift Availability:
Must be willing to work night shifts
Location:
Open to candidates from Entire Mumbai and Navi Mumbai
Immediate Joiners:
Immediate joiners preferred.
Ready to embark on an exciting journey with us? Apply now and be part of a team that values your skills and offers you a rewarding careerTo apply, send your resume to or call for more details.
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