Renewal Head

1 week ago


Mumbai, Maharashtra, India Michael Page Full time
Leading General Insurance Brand Opportunity to work with the digital channel

About Our Client

Leading General Insurance Brand

Job Description

Determines call center operational renewal strategies by conducting needs assessments, performance reviews, capacity planning, and cost benefit analyses Maintains and improves call center renewal operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades Prepares call center renewal performance reports by collecting, analyzing, and summarizing data and trends Identify current gaps in the process & facilitate decision making through data analytics Building relationships the ability to inspire teams that do not directly report to him/her. Detail oriented Key Relationships Management (Internal External) Internal Head of Ops, Channel heads, Chief Underwriter, Head of Digital. External Customers, call center business partners Facilitate inter departmental linkages for effective delivery

The Successful Applicant

Renewal business for digital channel acumen Financial planning and budget management Excellent Communication Skills Team building & Relationship Building
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