Product Support Specialist
2 weeks ago
Experian Clarity is looking for a Production Support Analyst that has a
strong technical customer service background
and who is eager to expand their technical skillset. We are a small team in a cross functional support environment, so we need someone who
will focus on the customer
. If you have the technical customer service background, with some experience performing technical tasks, then we really want to speak with you.
About us, but we'll be briefExperian Clarity is the leading source of alternative credit data in the subprime lending industry.
By leveraging alternative data, our market- savvy data analysts are discovering trends and providing our clients innovative solutions for fraud, banking information, credit, compliance, prospecting and portfolio management.
What you'll be doingYou'll be joining the production support team, providing technical customer service during and after implementation.The support analyst is a key contributor to onboarding new customers and works with customers to resolve issues of system performance and capabilities.
Communication with customers requires e-mail and telephone contacts.Some of the responsibilities include:
Assist with customer account set ups for data transfers and delivery of technical knowledge and integration, especially in the onboarding (implementation) phase.
Work with customers during and after product integration using problem solving techniques.
This may involve analyzing code and other documents for clues, writing scripts, training customers how to use the product effectively, running reports and completing file transfers.
Provide status updates on assigned work to management and account management staff.Review reporting data for compliance and work with customers to resolve issues.
Complete routine advanced administrative procedures as assigned, including, for example, report data compilation, work schedules, updates to reports and file management.
QualificationsWhat your background looks likeAssociate degree or equivalent combination of education and experience1+ years of experience in help desk, information technology operations support, or in a similar field supporting customers in a technical fashionDemonstrated excellence in technical customer serviceSplunk query proficiencyUnderstanding of Linux as a userFile transfer tooling exposureExposure to programming languages such as Ruby, is a plus
Additional Information
Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking here
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