Executive - Retention

1 week ago


Mumbai, Maharashtra, India Petpooja Full time
Mumbai, Maharashtra, India

  • Permanent
  • Renewal & Retention
years

Job Title:
Executive - Retention

Job Description:

  • Good written and verbal communication.
  • Customerservice focus.
  • Work Experience in helpdesk support, tech support, nontech support, and software
- support would be required

Roles and Responsibilities:

  • Conduct field visits to meet clients and strengthen relationships.
  • Collaborate with marketing and sales teams to develop retention strategies.
  • Analyze customer data to identify trends and areas for improvement.
  • Proactively engage with customers in person to address concerns and gather feedback.
  • Resolve customer issues promptly and effectively, both in person and remotely.
  • Educate customers on product features and updates during field visits.
  • Monitor key performance indicators (KPIs) related to retention and implement
- improvement strategies.

  • Collaborate with other departments to enhance the overall customer experience.

Qualification and Skills:

  • Excellent communication skills, including inperson interactions.
  • Customercentric mindset and a willingness to engage directly with clients.
  • Strong analytical and problemsolving abilities.
  • Ability to work well independently and in teams.
  • Previous experience in customer service or sales preferred.

Experience Range:
0 - 5 years

Educational Qualifications:
Any graduation,

Skills Required:
customer handling, Key Client Relationships, Customer Relationship Management (CRM), Customer Retention, Communication Skills,

Job Code:
KL-RNR-RE-MMCT-1

About Us


When Petpooja's first avatar came into being in 2011, it was a simple B2B food delivery model that took bulk food orders from the corporates & passed them forward to the restaurants.

But soon, our founders realised that the restaurants they worked with were not living up to their potential and were shutting down forever.

Primarily it was due to a lack of coherent technology that could support their daily operations. Their billing machines were as bulky, tedious and old as time. Due to this, the restaurants never had an actual estimate of their profit margins & expenses. Back then, restaurants were suffering more than growing.

This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability.

And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India.

Why Us?

Join the Petpooja Family
Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana

Attitude before Aptitude:


When we say "Attitude before Aptitude", we mean that you need to have the correct attitude to qualify for a test of aptitude.

While we do look for the highest aptitude and professional prowess, but, it's not going to be at the cost of the right attitude.


Organic Growth:


And if you want to know more about our team or culture, drop by our office for a cup of coffee, a game of Table Tennis or Chess (choice is yours) As signified by our name - Petpooja, we're regarded as great hosts.


  • Retention Executive

    1 week ago


    Mumbai, Maharashtra, India Superbottoms Full time

    Key Responsibilities Create monthly strategies Ideate, build & execute consumer lifecycle programs to drive retention, reactivation engagement and onboarding with a focus on Conversions, LTV & repeat purchases. Innovate, launch, and grow new marketing programs on the platform in areas such as consumer delight, loyalty, recommendation and automated marketing....


  • Mumbai, Maharashtra, India Ketto Online Ventures Pvt Ltd Full time

    About the companyKetto is Asia's largest tech enabled crowdfunding platform with a vision - Healthcare for all. We are a profit making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth...

  • Retention Manager

    1 week ago


    Mumbai, Maharashtra, India Hunarstreet Technologies Full time

    Job Title: Retention Manager GrowthMarketingProficiency in using analytics tools such as Clever Tap Web EngageMo Engage (orsimilar CRMs)Tableau Google AnalyticsExcel Overview:Asa Retention Marketing Manager you will be responsible fordeveloping and executingstrategies tomaximize customer retention and loyalty. Your primary focus will...


  • Mumbai, Maharashtra, India Acme services Full time

    Job Title: Customer Retention ExecutiveJob Location: Andheri MarolQualification: Any GraduateWork Experience 3+Months Carry out segmentation of the database and implement remarketing strategies. Analyze report campaign performance.SMS Campaign Management Schedule & trigger SMS campaigns. Analyze & report campaign performance Push Campaigns Schedule trigger...

  • Retention Executive

    1 week ago


    Mumbai, Maharashtra, India Onesource Atreus Full time

    Process : Retention processShift Timing : 24*7 Rotational shiftsWorking Days : 5Week Offs : Any two (Rotational week offs)HSC/Graduate with Minimum 1 year international experience mandatoryExcellent Communication Mandatory ( Voice Selects Only)Experience/Relieving letter is mandatorySalary upto 30K Inhand depending on the last drawn packageNote Work from...


  • Mumbai, Maharashtra, India The Yoga Institute Official Full time

    JD for Retention Marketing Executive Work Location:Prabhat Colony,Santacruz (E), Mumbai location Working Hours : Monday to Saturday, 10.00 am to 6.00 pm Job Type : Onsite Salary Range:-4 to 6 lacs per annum Immediate Joining preferred JOB DESCRIPTION As Retention Marketing executive, you will be responsible for developing and executing strategies to maximize...


  • Mumbai, Maharashtra, India Truemeds Full time

    Role:Manager - Growth Marketing & Retention (Customer Life cycle Management)Location:Powai, Mumbai ( note that this will be a Work form Office OpportunityWorking days:5 days working (Monday to Friday)Position Overview:We are looking for a Retention Marketing Manager (CLM) to lead and accelerate our efforts around engaging and retaining existing customers and...


  • Mumbai, Maharashtra, India Truemeds Full time

    Role: Manager - Growth Marketing & Retention (Customer Life cycle Management)Location: Powai, Mumbai )Kindly note that this will be a Work form Office OpportunityWorking days: 5 days working (Monday to Friday)Position Overview:We are looking for a Retention Marketing Manager (CLM) to lead and accelerate our efforts around engaging and retaining existing...


  • Mumbai, Maharashtra, India Truemeds Full time

    Role: Manager - Growth Marketing & Retention (Customer Life cycle Management) Location: Powai, Mumbai ( Kindly note that this will be a Work form Office Opportunity Working days: 5 days working (Monday to Friday) Position Overview: We are looking for a Retention Marketing Manager (CLM) to lead and accelerate our efforts around engaging and retaining...

  • Retention Executive

    1 week ago


    Navi Mumbai, Maharashtra, India Onesource Atreus Full time

    Process : SHIELD (Retentions)Shift Window : 24/7Working Days : 5Week Offs : Any two (Rotational week offs)Graduate/Undergraduate with minimum 6months Inbound Voice Experience MandatoryVoice Selects Only(Excellent Communication)Salary up to 30K Inhand depending on the last drawn packageRound of Interviews :HRWrittenAssessment TypingOpsNote : Work from...


  • Mumbai, Maharashtra, India Truemeds Full time

    Role: Manager - Growth Marketing & Retention (Customer Life cycle Management)Location: Powai, Mumbai ( note that this will be a Work form Office OpportunityWorking days: 5 days working (Monday to Friday)Position Overview:We are looking for a Retention Marketing Manager (CLM) to lead and accelerate our efforts around engaging and retaining existing customers...


  • Mumbai, Maharashtra, India Brego Business Full time

    Job Information:Work ExperienceFresherIndustryAdvertisingSalary25000CityMumbaiState/ProvinceMaharashtraCountryIndiaZip/Postal Code400012About Us:At Brego Business, we focus on helping entrepreneurs. Our goal is to help entrepreneurs with all their Digital Marketing, Accounts and other activities so that they can focus on Growing Their Business.We were...

  • Executive

    1 week ago


    Mumbai, Maharashtra, India Sdz Pvt Ind Full time

    Diversity and Inclusion We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._Minimum RequirementsEnsures a controlled documentation system, record retention, and information services including electronic records retention processes in accordance with regulatory...

  • CRM Executive

    1 week ago


    Mumbai, Maharashtra, India Ketto Full time

    Customer Retention Management - ExecutiveMumbai, Maharashtra***About the companyKetto is Asia's largest tech enabled crowd funding platform with a vision - Healthcare for all. We are a profit making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors we have positively impacted the lives of...


  • Mumbai, Maharashtra, India Guiltfree Industries Limited Full time

    Roles & Responsibilities:Develop and execute strategies to reduce churn and focusing on growth initiatives and retentionDesign & implement new retention campaigns that help increase customer retentionPlan and execute Email, SMS & Push Notification campaigns throughout the entire customer life cycle, using marketing automation and in house tools.Analyze...


  • Mumbai, Maharashtra, India Brainvire Full time

    Job Location:MumbaiJob Type:PermanentEducation:Bachelor's or Master's degree in Marketing, Business, or a related field (Master's degree preferred).Position:Growth Marketing ExecutiveExperience:3-5 YearsNo of Openings:3As a Growth Marketer, you will be responsible for developing and executing strategies to drive user acquisition, engagement, and retention....

  • Sr Executive

    1 week ago


    Mumbai, Maharashtra, India Nykaa Full time

    Role Definition / SummaryThis role will be responsible for driving sales through ecommerce platform for the categories under The person would be the business owner for his/ her categories. The role entails leveraging know how of internal and external variables to deliver sales and outreach of categories. The role entails forecasting, monitoring,...


  • Mumbai, Maharashtra, India Stay Vista Full time

    About the Role: Managing supply expansion, retention, and demand generation to achieve defined business goalsLevel: L1Responsibilities: Acquire holiday homes for the region as per sales target and brand guidelines set by the organization within the defined CAC & TAT Effectively build a sufficient lead pipeline to ensure supply targets are met Take...


  • Mumbai, Maharashtra, India Forrester Full time

    At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each...


  • Mumbai, Maharashtra, India Forrester Full time

    At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each...