Service/sales Coordinator

1 week ago


Pune, Maharashtra, India Sapphire Search Full time

Profile-Service coordinator/Sales coordinator

Job location-Kothrud,Pune

Mech, electronics, Electrical, Instrumentation Diploma or equivalent (associate or bachelor's degree preferred).

- 1, 2 years of experience in a service coordination or customer support role, preferably in a related industry.

Key Responsibilities:

Case Handling:

  • Receive and process service requests from customers, ensuring timely response and resolution.
Follow up on open cases to ensure resolution and customer satisfaction.

CRM/ERP Record Updating:

  • Maintain accurate and uptodate records of service cases, customer interactions, and service
history in CRM/ERP systems.

  • Ensure all relevant information, including customer details, service requirements, and resolution
actions, is properly documented for future reference and analysis.

Payment Follow-up/Collection:

  • Coordinate with customers to follow up on pending payments for services rendered.
  • Send reminders and invoices as necessary to facilitate prompt payment.
  • Monitor payment status and escalate issues as needed to ensure timely collection.

Training:

  • Provide training and guidance to service executives on company policies, procedures, and best
practices for handling service cases.

Pay:
₹35,000.00 per month

Schedule:

  • Day shift

Experience:

  • CRM/

ERP:
1 year (preferred)

Work Location:
In person
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