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Internal Sales Coordinator

3 months ago

Pune, Maharashtra, India Deep Sea Electronics Ltd Full time
Internal Sales Coordinator

Providing high levels of customer service/support via e-mail and/or the telephone will be a key element of the role.

The Internal Sales Coordinator acts as the connecting piece between the customers and internal DSE teams to keep track of customer information and providing post-sale customer service reports.

It is a fast-paced environment that requires the ability to multi-task and would suit someone who enjoys going above and beyond for customers, both internal and external.


Requirements:

  • Excellent interpersonal and communication skills
  • Experience in Customer Service/Administration or similar role
  • Team player
  • Good attention to detail

Key Duties & Responsibilities:

  • Handling of all servicerelated and customers' orders including customer requests, processing orders and information such as stock availability, delivery dates and pricing.
  • Provide point of contact for sales enquiries, communicating all requests to the relevant ASM or Distributor and support the Area Sales Managers with production and followup of quotations.
  • Provide confident customer care delivering value to our customers, creating relationships that help drive mutual benefit.
  • Manage the sales Inbox and filter out opportunities from orders, responding promptly and efficiently to sales enquiries daily.
  • Establish and maintain customer account details with all relevant and up to date information in the DSE operating system.
  • Update all customer/prospect interactions in CRM system.
  • Process and coordinate customer requests and monitor sales orders subsequently processed.
  • Work as an effective team member liaising with the internal sales, production, quality and accounts functions to ensure our customers are provided with high quality customer services.
  • Action any reasonable duties at the request of the Commercial management team