Internal Sales Coordinator
2 weeks ago
Internal Sales CoordinatorProviding high levels of customer service/support via e-mail and/or the telephone will be a key element of the role.
The Internal Sales Coordinator acts as the connecting piece between the customers and internal DSE teams to keep track of customer information and providing post-sale customer service reports.
It is a fast-paced environment that requires the ability to multi-task and would suit someone who enjoys going above and beyond for customers, both internal and external.
Requirements:Excellent interpersonal and communication skillsExperience in Customer Service/Administration or similar roleTeam playerGood attention to detailKey Duties & Responsibilities:
Handling of all service-related and customers' orders including customer requests, processing orders and information such as stock availability, delivery dates and pricing.
Provide point of contact for sales enquiries, communicating all requests to the relevant ASM or Distributor and support the Area Sales Managers with production and follow-up of quotations.
Provide confident customer care delivering value to our customers, creating relationships that help drive mutual benefit.Manage the sales Inbox and filter out opportunities from orders, responding promptly and efficiently to sales enquiries daily.
Establish and maintain customer account details with all relevant and up to date information in the DSE operating system.
Update all customer/prospect interactions in CRM system.
Process and co-ordinate customer requests and monitor sales orders subsequently processed.
Work as an effective team member liaising with the internal sales, production, quality and accounts functions to ensure our customers are provided with high quality customer services.
Action any reasonable duties at the request of the Commercial management team-
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