Support Consultant

2 weeks ago


Delhi, Delhi, India Open Destinations Full time

Job Title:

Support ConsultantBusiness Unit:

Customer ServicesReporting To:

Customer Support ManagerLocation:

Panaji, Goa – IndiaJob Type:

Work from officeShifts:


Rotational Shifts (India, UK, US, and AU Shift)Company ProfileOpen Destinations Limited (ODL) is a leading technology provider exclusive to the travel industry, with 25 years'real-world experience.

Our team consists of 500+ travel tech experts, solving the biggest technological issues thattour and rail operators face. 10,000 travel professionals use our technology every single day. They chose us becauseour technology is richer, more complete and more customer-centric than any other in the marketplace.
Duties and ResponsibilitiesProvide On-Call, Email, Chat based support to ODL clients.
Troubleshoot Application issues reported by customers.
Ensure required action is taken for tickets based on appropriate SLA's.
Self-supervised learning with research to solve various typical user queries.
Log and test all reported bugs, change requests and questions.
Communicate with the client any findings relating to the above.
Prioritize any bugs and questions in line with ODL support priorities.
Ensure the new issues in the Support Log are cleared daily.
Ensure the TL/Manager is informed of all details for any priority 1 issues.
Skills Required1.5 years' experience in Customer Service Tech.
Understanding/Basic concepts of Microsoft Operating System, Fair knowledge of Applications like MicrosoftOffice Suite, Browsers.
Ability to work in flexible shifts.
Good verbal and written communication skills.
Knowledge of principles and processes to provide customer services.
Meeting quality standards for services, and evaluation of customer satisfaction.
Proficiency with Computer Operating system and basic applications.
Strong organizational and interpersonal skills, with good detail orientation.
Confident and active enough to stir a group or team.
Knowledge of Database, XML, IIS, etc. fundamentals.
Basic understanding of SQL Query.
Basic knowledge of how-to RDP or remotely connect to client servers.
Troubleshooting and problem-solving skills are an added advantage.
Knowledge of OS and software installations and configurations.
Knowledge of the ticketing system and SLA metrics.
Qualifications RequiredMinimum Graduation BCA/MCA/BE/BSC or any equivalent qualification.
Good communication skills (written & verbal) and ability to interact with overseas clients.

  • Delhi, Delhi, India Ishmeet Consultant Full time

    From 0 to 5 year(s) of experience- ₹ Not Disclosed by Recruiter New DelhiRoles and ResponsibilitiesGreetings From Ishmeet Consultant Pvt Ltd Any Graduate Freshers & Experience can apply. Salary Upto 37K CTC + Uncapped Incentives Day Shift Job Location: Delhi (Janakpuri) Need Good Communication SkillsKey Skills Communication SkillsEducation...


  • Delhi, Delhi, India Skyleaf Consultant Full time

    Overview :We are seeking an experienced Production Support Manager (Azure Data) with 10-14 years of data engineering experience, including 2+ years managing a team. This role requires extensive expertise in Azure Cloud technologies, data management, and production support.Key Responsibilities :Azure Expertise : Proficient in Azure Data Factory, Azure SQL,...


  • Delhi, Delhi, India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOPen position: Microsoft Dynamic Nav Support ConsultantA Multinational company is currently looking for a Microsoft Dynamic Nav Support Consultant to be part of a global team based in Kuala Lumpur, Malaysia.Roles & Responsibilities will include: Providing support and assisting in maintaining in the smooth running of the helpdesk by logging...


  • Delhi, Delhi, India Prime Search Consultant Full time

    Product Support - Technical Support Engineer (JavaScript)About Wingify :If a flash mob could be manifested as a physical space, it would be our office. We are creative, self-organizing, tech-worshipping, mutually-respectful, data-obsessed people. When we are not building great products, we are simply being awesomeWingify's flagship product VWO is a lucid...

  • IT Support

    4 weeks ago


    Delhi, Delhi, India SEVEN CONSULTANCY Full time

    Apply for IT Support, Career Progress Consultants in Delhi ,Delhi/ NCR for 1 - 4 Year of Experience on

  • IT Support

    2 months ago


    Delhi, Delhi, India SEVEN CONSULTANCY Full time

    Apply for IT Support, Career Progress Consultants in Delhi ,Delhi/ NCR for 1 - 4 Year of Experience on


  • Delhi, Delhi, India Smartmovess consultant zone Full time

    Quick Books Sales & Support Voice Process - US Shift Process For Gurgaon US Technical Support Executive with Major experience in Troubleshooting Quickbooks issues and should have a good experience it fixing problems over the call. Immediate Joiner At least a year of experience is required in Quick Books Technical sales Or Technical Support ( International...

  • Consultant

    2 weeks ago


    Delhi, Delhi, India Tektology Full time

    Company DescriptionTektology is a forward-thinking company focused on meeting the needs of the rapidly evolving health and wellness industries. We are passionate about the impact of consumer-driven care and the rise of disruptive technologies in healthcare. Our goal is to build a connected, prepared, and enabled future that helps enterprises navigate the...

  • Learning consultant

    2 weeks ago


    Delhi, Delhi, India NIIT Limited Full time

    About the company:NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of...

  • Learning consultant

    2 weeks ago


    Delhi, Delhi, India NIIT Limited Full time

    About the company:NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of...

  • Automation Consultant

    2 weeks ago


    Delhi, Delhi, India Roboyo GmbH Full time

    Job DescriptionLocation: Stockholm (Full-Time)Be part of a team that is successfully implementing the most advanced and intelligent technologies for our customers. We are seekingSenior/Junior Automation Consultantsto join our automation team and work with our clients to deliver high-quality automation.As an Automation Consultant, you will be responsible for...


  • Delhi, Delhi, India Sybex Support Services Full time

    *Job Description: We are looking for a dynamic and experienced professional with a minimum of 3 years of expertise in Digital Sales, Customer Service, and Sales of IT services and consultancy. This role involves engaging with clients, understanding their needs, and promoting our IT solutions.*Responsibilities: 1. *Digital Sales:Develop and execute digital...

  • Consultant

    2 weeks ago


    Delhi, Delhi, India Universal Consulting India Pvt Ltd (UC Strategy) Full time

    As a Consultant you will be involved in executing market assessments, product strategies, product and service launches, field force effectiveness, therapy management programs, market access and pricing including regulatory and reimbursement, strategic sourcing, cost optimization, benchmarking, strategic planning, program management across industries.The...

  • Learning consultant

    2 weeks ago


    Delhi, Delhi, India NIIT Limited Full time

    About the company:NIIT is a prominent Skills and Talent Development organization dedicated to grooming individuals for the global industry demands.Established in 1981 to address the human resource needs of the emerging IT sector, NIIT is now recognized as one of the world's top training companies, offering a wide range of talent development programs across...

  • Technical Consultant

    2 weeks ago


    Delhi, Delhi, India NOVASOFT Full time

    Company DescriptionNOVASOFT is a Microsoft-certified Business Solutions Partner and LS Retail Diamond level partner for the years 2022, 2023 and 2024. With a presence in the UAE, KSA, USA, and India, we specialize in LS Retail, LS Central, and Dynamics 365 Business Central. Our mission is to provide top-notch consulting and technical support to our clients....

  • Technical Consultant

    2 weeks ago


    Delhi, Delhi, India NOVASOFT Full time

    Company DescriptionNOVASOFT is a Microsoft-certified Business Solutions Partner and LS Retail Diamond level partner for the years 2022, 2023 and 2024. With a presence in the UAE, KSA, USA, and India, we specialize in LS Retail, LS Central, and Dynamics 365 Business Central. Our mission is to provide top-notch consulting and technical support to our clients....

  • Visa Consultant

    2 weeks ago


    Delhi, Delhi, India Aim High Advice Services Full time

    Company DescriptionAim High Advice Services specializes in providing expert visa and immigration consulting services. Our experienced advisors are dedicated to helping individuals navigate the complex process of obtaining visas and immigrating to new countries. We offer personalized advice and support to ensure a smooth and successful transition to your...

  • Technical Consultant

    2 weeks ago


    Delhi, Delhi, India NOVASOFT Full time

    Company Description NOVASOFT is a Microsoft-certified Business Solutions Partner and LS Retail Diamond level partner for the years 2022, 2023 and 2024. With a presence in the UAE, KSA, USA, and India, we specialize in LS Retail, LS Central, and Dynamics 365 Business Central. Our mission is to provide top-notch consulting and technical support to our...

  • Technical Consultant

    2 weeks ago


    Delhi, Delhi, India NOVASOFT Full time

    Company Description NOVASOFT is a Microsoft-certified Business Solutions Partner and LS Retail Diamond level partner for the years 2022, 2023 and 2024. With a presence in the UAE, KSA, USA, and India, we specialize in LS Retail, LS Central, and Dynamics 365 Business Central. Our mission is to provide top-notch consulting and technical support to our clients....

  • Workfront Consultant

    2 weeks ago


    Delhi, Delhi, India Tech Mahindra Full time

    Dear Candidate,We are looking for Workfront Consultant candidates.Experience: 5+yearsLocation: Pan IndiaWorkfront Consultant is primarily responsible for ensuring the success of Workfront customers by efficiently assessing, designing, implementing and configuring work management solutions using the Workfront platform.This role requires a hands-on technical,...