(Only 24h Left) Delivery Manager
1 week ago
About Birlasoft:
Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes.
We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation.
As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy.
Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities.
Join us in shaping a future where technology seamlessly aligns with purpose.About the Job:
The offshore delivery leader is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships in order to ensure achievement of planned growth and delivery targets.
Title:
Delivery Manager
Location:
Pune
Educational Background :
Masters/Professional Degree
Key Responsibilities :
1) P&L Management
- Create, strategize and sign off P&L budgets along with the Subvertical leaders, Handled accounts (P&L) spread across various GEO
- Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics
- EE and EN and aligned SG&A costs
- Conducts monthly reviews on revenue margin, pipeline, utilization
- Identify key parameters of improvement for vertical growth and margins
- Lead and implement all cost related initiatives for VBUs and direct projects
- Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships primary responsibility for EE (Renewals and Extensions)
- Identify opportunities for cross sell in the existing accounts
- Coown, support and propose new domain offerings/crosssell to existing clients
- Build Industry partnerships and come up with new offerings, solutions for the vertical
- Support Sales and Delivery teams in proposal/solution development
- Supporting onsite presales and customer presentations
- Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements
- Exposure of longterm planning and execution
- Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation
- Decide delivery account structure for all accounts under the vertical
- Responsible for the overall delivery of the vertical
- Ensure smooth operations delivery and in alignment with agreed targets
- Govern and liaise with VBU delivery leaders to ensure highquality and ontime project delivery
- Drive change management with agility basis business needs
- Cascade vertical level goals to practice and account delivery teams
- Manage performance, rewards, careers and appraisals for teams
- Monitor overall vertical employee performance
- Own operating plans and identify overall resourcing and project staffing requirements along with RMG
- Periodically review overall people operating plan and utilization
Skills Required:
Min. 20 years of relevant experience required.
Additional Requirements :
- Excellent People Management skills with strong ability to lead & mentor the team
- Knowledge of Global IT systems and infrastructure
- Client facing experience
- Indepth knowledge of domain Industry and business environment
- Analytical and problemsolving capabilities
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