Facilities Manager

2 weeks ago

Bengaluru, Karnataka, India JLL Full time

POSITION GOALS

To provide comprehensive facility, contract and procurement management with a focus on continuous improvement. To achieve financial and other KPIs agreed by the client and the Operations Manager. Delivery of services in accordance with the Client management agreement

DUTIES AND RESPONSIBILITIES

The Facilities Manager must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract.

Facilities Operations:

Implement a comprehensive energy management program Implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure Ensure that the team liaises closely with the regional operations procedures to ensure service standards are maintained Recommend continuous quality improvement practices across the region, ensuring initiatives in other JLL account are implemented to maximize the benefits to client Ensure consistency of regional policies & procedures with constant updating of One View and that all staff have adequate familiarity with the systems as well as the policies Implement, comply with and audit all internal management systems for quality assurance Ensure all Critical Environment (CEM) requirements are met Ensure all Reactive Maintenance is completed as per the agreed time frames Ensure all Financial Management requirements are completed in a timely and accurate manner. Ensure Client and JLL EHS process are implemented and complied Manage all the incidents as per both the JLL and Client set guidelines Coordinate with client EHS Manager and ensure implementation of all programmes. Supervision of the systems and process Ensure compliance to the work permit systems. Annual Compliance signoff as per client requirement Coordinating for ID Cards printing as per scope document Overlook IH and GRT operation as per client requirement Manage Domestic travelling activities as per client requirement

Risk Management:

Assist in the implementation of a facility risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental Ensure critical operations and sites are identified across the region Ensure data integrity of all systems across the account and audit data from time to time Develop guidelines and strategies to protect health and safety of staff and others, protect Client and Jones Lang LaSalle reputations. Ensure disaster recovery and business continuity planning is implemented and maintained across the region. Ensure escalation procedures are in place and observed for incident and problem reporting including advice to Client Regional Managers

Profitability/ Savings Initiatives:

Develop initiatives and strategies that lead to cost savings and service improvement

Customer Service / Client Relationships:

Evaluate service response time and analysis occupants service request trends and suggestions Ensure feedbacks from client sessions are recorded and actioned to the satisfaction of the end user. Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region. Lead by example and groom the team in achieving maximum client satisfaction level

Reporting:

Ensure that the team delivers meaningful inputs across the account in the development of monthly management reports Assist in the budgeting and recommit process including reviews with the FMs/ AFM's and Client Regional Managers as required. Administer the OneView website and ensure that all reports and other relevant data are regularly updated.

Training:

Ensure the team is well trained on all facilities policies, procedures and systems. Work closely with the JLL senior Account teamto devise new and innovative methods of learning built around skill development, leadership and succession planning Assign buddies for new team members to ensure team work, consistency & rationalization of the team Train vendors staffs and the site team in implementing EHS standards across locations

Staff Management:

Actively encourage an environment that supports teamwork, co-operation & performance excellence across the region Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.

KEY PERFORMANCE MEASURES

Refer to the Individual Performance Agreement (IPMP) for Key Performance Measures. Ensure the KPI Targets for the Account are met Cost Saving initiatives are in line with the requirement Client relationship management

LEADERSHIP

Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements

PERSONAL EFFECTIVENESS

Set stretch targets for self to achieve maximum team performance.

DECISION MAKING

Is able to make difficult decisions and resolve problems or improve operations. Actively searches out opportunities to achieve best results

RELATIONSHIP BUILDING

Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients. Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.

COMMUNICATION

Listens effectively and communicates through actions and examples. Have strong written and oral communication skills.

Location:

On-site –Bengaluru, KA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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