NOC Delivery Manager

2 weeks ago


Bengaluru, Karnataka, India ChargePoint Full time

Requirements

A good understanding of the principles of service support as defined in the ITIL framework. Working knowledge of enterprise ticketing systems. Knowledge of Managed Services products within the IT field. Possess strong problem-solving, conflict resolution and critical thinking skills. Possess strong written and verbal communication skills. Outstanding customer service skills. Excellent interpersonal skills. Excellent telephone manner. Ability to work well under pressure. Flexible and adaptable to meet the team's needs. Process driven individual capable of managing and scaling team responsible for consistent, high quality service delivery to enterprise client base. Must have the ability to work independently and be an effective contributor to a diversified team. Sense of ownership and accountability.

Experiences desired:

Managed a span of more than 100+ people directly or indirectly. Managed Multi-location / multi-Geo teams. Demonstrated experience in leading teams of direct reports and resolving conflicts effectively. Effective people management, Team Building, Leadership, and development skills. Skilled at building high performance teams, developing people and creating a shared vision. Experience of improving productivity and efficiency in processes. Demonstrates strategic and tactical skills in operational excellence.
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