NOC Operation Manager

2 weeks ago

Bengaluru, Karnataka, India NTT Full time

NTT is #HiringTitle :
NOC Operations ManagerYears of experience : 10+ YearsLocations : Bangalore,Key Skills : Network & Security,


NOC background, KPI, NOC practices, IMShould have managed team of 35-40 size of L2, L3, TLs EnggsStrong Global Client facing experience.

CCNA, CCNP certified.
Strong in Network Technology.

Key Roles and Responsibilities:
Proactively monitors and drives service delivery to clientsManages client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineersWorks with client delivery teams to evaluate regional client reviews to ensure proactive incident management at client sitesEnsures that the standard client information repository related to technology, operations manuals, etc is current and accurateCreates and maintains a comprehensive list of client requirements, the scope of deliverables, technology and the delivery modelRuns the managed services operations in alignment with the service management service operations (SMSO) process, delivering promised outcomes to clientsProvides operational support and continuous service improvement post client handover from Technical Services (or other) teamsPlans and implements training and development initiatives for direct reportsReviews training requirements for service operations teamsEngages with clients for technical operations as part of routine operationsPlans and implements key service improvement priorities based on a continual service improvement approachFeeds continual service improvement priorities into the automation teamLeads the team in the implementation of strategic initiativesMeasures, analyses and improves team's delivery capabilitiesEnsures that tracking and monitoring of the performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analysed, and issues are resolvedResponsible for the day to day running of the Managed Services Operations team in line with the performance established by the businessEnsures maximum uptime and the accurate and early response to client operational issuesResponsible for resource planning and work allocation to meet agreed service levelsIdentifies opportunities for continuous service improvementEngages with clients for technical operations as part of routine operations

Knowledge, Skills and Attributes:
Excellent organisational and team leadership skillsExcellent communication skills – both verbal and writtenAbility to collaborate with internal stakeholders and external clientsAbility to understand budgets and cost managementStrong leadership skills including effective time management, prioritisation and delegation of workExcellent focus on client centricityHighly focused on business outcomesAbility to guide the team through transformational objectives set out by the businessAbility to communicate and work across different cultures and social groupsAbility to work well in a pressurised environmentAbility to adapt to changing circumstances

Academic Qualifications and Certifications:
Bachelor's degree or equivalent in Information Technology or Business Administration or related Typically requires substantial related experience with a Bachelor's or equivalent degreeITIL certificationIf interested, please share your profile on

  • Noc Manager

    2 weeks ago

    Bengaluru, Karnataka, India Nityo Infotech Full time

    Mandate skills for NOC manager – bangalore, Shifts are there, budget upto 35 LPA 1.Process management (Jira, scrum, Sprint, Kanban)2.People management3.Stake holder management4.Reporting (weekly, Monthly)5.Weekly Retrospection call management along with Architects6.ITIL process hands on knowledge (MTTR, MTTD,SLA, Uptime)7.Managing NOC team...

  • Noc Manager

    2 weeks ago

    Bengaluru, Karnataka, India Nityo Infotech Full time

    Mandate skills for NOC manager – bangalore, Shifts are there, budget upto 35 LPA 1.Process management (Jira, scrum, Sprint, Kanban)2.People management3.Stake holder management4.Reporting (weekly, Monthly)5.Weekly Retrospection call management along with Architects6.ITIL process hands on knowledge (MTTR, MTTD,SLA, Uptime)7.Managing NOC team...

  • Noc Operator

    2 weeks ago

    Bengaluru, Karnataka, India Peoplelogic Full time

    Company profile: We are hiring for a multi-national company providing IT services.It provides software and consultancy services in different industries like Finance, Education, Insurance, Retail, Energy, Life Science, and Healthcare.Experience Range: 2-8 YearsDesired Competencies (Technical/Behavioral Competency)Must-Have Technical orientation. Understanding...

  • NOC Operator

    2 weeks ago

    Bengaluru, Karnataka, India PeopleLogic Full time

    Company profile: We are hiring for a multi-national company providing IT services. It provides software and consultancy services in different industries like Finance, Education, Insurance, Retail, Energy, Life Science, and Healthcare. Experience Range: 2-8Years Desired Competencies (Technical/Behavioral Competency) Must-Have • Technical orientation. •...

  • NOC Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Rockstar Full time

    At Rockstar Games, we create world-class entertainment experiences.A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most...

  • NOC Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Rockstar Full time

    At Rockstar Games, we create world-class entertainment experiences.A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most...

  • NOC Analyst

    2 weeks ago

    Bengaluru, Karnataka, India CareerNet Full time

    About the position :We are seeking a highly skilled and proactive NOC Engineer to join our team. As the first line of defense and Tier 1 support, you will play a critical role in ensuring the uninterrupted operation of our services across various environments, with a primary focus on AWS cloud infrastructure.WHAT YOU'LL DO :- Monitoring and Alert Management:...

  • Noc Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Nityo Infotech Full time

    JD – 3 to 5 years, Immediate joinersONLY JD:Must have:Exp in NOC areaExp ~5 yearsGood Knowledge on Linux with Bash, AWS, K8S,Good communication skills,Experience in operations(ITIL process) and handling INCs and writing RCAs.Good troubleshooting skills.Good to have:Scripting using Python / Bash.Knowledge of DevOps tools and methodologies.Experience...

  • Noc (Ucce)

    2 weeks ago

    Bengaluru, Karnataka, India Cameo Global Communications Pvt Ltd Full time

    Title:- NOC Engineer - 3Location:Bangalore, IndiaCameo Global Communications Pvt. Ltd. is seeking NOC Engineer to work as member of our BGL Support Team.Responsibilities Supporting Cisco UCCE / PCCE / UCCX solutions Cisco ICM, CVP, CUCM and CUIC support and problem handling Handling and modifying basic ICM scripting Install, configure, upgrade, support, and...

  • Noc Architect

    2 weeks ago

    Bengaluru, Karnataka, India Skillety Technologies Full time

    Linux AWS Hands on knowledge on networking concepts (DNS, SSL, traceroute) ITIL (MTTR, MTTD, SLA etc), Jira (Scrum, Sprint, Kanban) NOC experience, Good troubleshooting skills Solutioning approach, Microservice, Monolithic architecture Bash/Python Monitoring and alerting tools (Sumologic, New Relic,Pagerduty) On call experience, Incident management 12 years...

  • NOC Administrator

    4 weeks ago

    Bengaluru, Karnataka, India Rockstar Full time

    At Rockstar Games, we create world-class entertainment experiences.A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most...

  • NOC Administrator

    4 weeks ago

    Bengaluru, Karnataka, India Rockstar Full time

    At Rockstar Games, we create world-class entertainment experiences.A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most...

  • NOC Agent

    2 weeks ago

    Bengaluru, Karnataka, India Diversified Full time

    Job Summary:The NOC Agent – Tier 2 is the second level of support and is responsible for in depth review of client reported and/or proactively found issues as a technical subject matter expert. The NOC Agent – Tier 2 will respond to client concerns and issues via phone and email, while working to make sure that the issues are resolved within Client...

  • Noc Architect

    2 weeks ago

    Bengaluru, Karnataka, India Skillety Technologies Full time

    Linux AWS Hands on knowledge on networking concepts (DNS, SSL, traceroute) ITIL (MTTR, MTTD, SLA etc), Jira (Scrum, Sprint, Kanban) NOC experience, Good troubleshooting skills Solutioning approach, Microservice, Monolithic architecture Bash/Python Monitoring and alerting tools (Sumologic, New Relic,Pagerduty) On call experience, Incident management 12 years...

  • NOC Engineer

    2 weeks ago

    Bengaluru, Karnataka, India MoEngage Inc. Full time

    Welcome to our world! We are a leading customer engagement platform trusted by numerous global consumer brands. At our company, we value a culture of innovation, ownership, and fun while creating cutting-edge technology products. Our platform utilizes advanced technologies such as Artificial Intelligence and Big Data to predict customer behavior and...

  • NOC Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Zyoin group Full time

    Responsibilities:Leadership and Team Management: Guide and support a local team of NOC engineers, providing technical expertise to ensure service continuity.Monitoring and Alert Management: Oversee the monitoring of production, staging, and other environments for alerts. Promptly respond to alerts and guide the team in taking appropriate actions.Incident...

  • Network Operation Centre

    2 weeks ago

    Bengaluru, Karnataka, India CGI Full time

    Position Description: NOC - Level 2 | 4- 6 YRS• Hands on trouble shooting experience and Configuration and management of Cisco Routers. (Must to have)• Hands on trouble shooting experience and Configuration and management of Cisco Catalyst , Nexus series of switches. (Must to have)• Hands on trouble shooting experience and Configuration and...

  • Network Operation Centre

    2 weeks ago

    Bengaluru, Karnataka, India CGI Full time

    Position Description:NOC - Level 2 | 4- 6 YRS Hands on trouble shooting experience and Configuration and management of Cisco Routers. (Must to have) Hands on trouble shooting experience and Configuration and management of Cisco Catalyst , Nexus series of switches. (Must to have) Hands on trouble shooting experience and Configuration and management of Cisco...

  • NOC Engineer

    2 weeks ago

    Bengaluru, Karnataka, India MoEngage Inc. Full time

    is an insights-led customer engagement platform, trusted by 1,+ global consumer brands. As aGreat Place to Work Company,we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like...

  • Network Operations Center

    2 weeks ago

    Bengaluru, Karnataka, India Syniverse Full time

    Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the...