Systems Operations Analyst
1 week ago
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Associate's Degree
Travel Percentage :
0% Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.
Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team :
It's an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world's largest global provider dedicated to financial technology solutions.
What you will be doing:
Application and system monitoring in Production, Mainframe, Windows, and Linux.
Good understanding of Autosys or any other scheduling tool operational experience is a must.
Good understanding of Windows / UNIX / LINUX Operating System.
Hands on experience on Autosys, xMatters, SNOW or any other monitoring tool is preferred.
First Level application and system issues resolution.
Problem notification and escalation to Management and Second Level Support.
Monitoring of daily and nightly batch cycle through various batch scheduling utilities.
Ability to troubleshoot and fix basic scheduling issues is a must.
Ability to handle Client/Vendor calls for missing files, feeds, and other issues.
Monitoring all incoming and outgoing transmission to clients, vendor, and internal systems
Open to work on Weekend / Holiday to provide coverage and support as required.
Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.
Drives issue resolution by making critical decisions that may impact multiple clients' processing.
Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
Follows escalation procedures when appropriate to resolve errors in a timely manner.Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
Recognizes and implements/automates process enhancements.
What you bring:
Proactively maintains contact with clients and serves as client advocate to internal organizations.
Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
Works on internal and external projects of various sizes, complexity.
Contributes to existing and develops new solution approaches to the IT environment.
Other related duties assigned as needed.
Education Requirements:
Bachelor's degree or the equivalent combination of education, training, or work experience.
What we offer you :
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities – FIS is your final career step
A competitive salary and benefits
A variety of career development tools, resources and opportunities
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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