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Customer Care Executive

4 months ago

Gachibowli Hyderabad Telangana, India Workraft Solution Full time
Providing excellent service and support to the existing customers to build healthy relationships with them.

  • Interact with customers, analyse feedback and develop new techniques to ensure customer retention.
  • Respond to customer queries and address service complaints in a timely manner.
  • Ensure rapid adoption and enablement of the solutions
  • Identify Customer's needs, and suggest new products and services that suit their interests.
  • Provide excellent customer service and ensure customer satisfaction.
  • Build positive relationships with customers for repeat businesses.
  • Collaborate with different teams and monitor all aspects of the project, including communication, development and technology.
  • Provides constant feedback to Delivery Team on the customer account environment
  • Ensure timely renewals. Track and contact leaving customers for renewals.
  • Develop new strategies for customer retention activities.
  • Collect reviews and testimonials that appraise the brand image.
  • Work with the Marketing Manager in implementing promotion activities.
  • Maintain complete, consistent and quality activity/contact records in CRM

Salary:
Up to ₹22,000.00 per month

Schedule:

  • Morning shift

Ability to commute/relocate:

  • Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (required)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:

  • English (required)

Speak with the employer