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Customer Solution Manager

4 months ago

Ahmedabad, Gujarat, India HubBroker ApS Full time

JobDescription

Title CustomerSolution Manager

Abstract We are lookingfor a new manager to lead our Customer Solutiondepartment. The Customer Solution department isresponsible for onboarding and support activities towards ourcustomers. As aCustomer Solutionmanager you willlead a department of multiple teams of professionals responsiblefor developing standardized solutions for our customers fromimplementation to operation support. We are on a mission toeliminate supply chain friction by providing efficient EDIsolutions forintegration of business process. Over the past ten years we havegrown organic and we are about to kickstart a new growth periodwith our new strategy for mapped and unmapped solutions via ouriPaaS platform. Servicing our customers is our biggest mission wehelp transform their business process to do more business and in anefficient manner. We challenge the status quo in an industry thathas seen zero to noninnovation over the past 30years.

SkillsCommunicationskillMotivation of people follow up on peoplereport structureensuring good workingenvironment

Requirements

MinimumRequirements

  • Focusonteamwork
  • BachelorsDegree (with two years of related experience; or an advanced degreewithout experience; or equivalentexperience)
  • Excellentcommunication skills
  • Stronganalytical problem solving and troubleshootingskills.
  • Therole requires three years minimum of job experience in EDI(Electronic DataInterchange).

PreferredExperience

  • Experienceimplementing configuring andmaintaining EDIsystems.
  • Knowableabout how to use Webservices andAPIs
  • Excellentorganizational skills and ability to manage multiple projectsconcurrently
  • Abilityto apply test and reconfigure data rules to produce desiredresults
  • Abalanced mix of skills: driver and facilitator tacticalleader anddoer

Requirements

  • 47years of provenwork experiencein customer or client management teamwithin IT implementation it will be a plus if you have experiencewithinEDI
  • Strongknowledge of software methodologies tools& processes.
  • Experiencein writing clear conceive andcomprehensive implementationdocumentation
  • Experienceinmanagement
  • Experiencein handling customers and clients inEurope and USA
  • Experiencein performancetesting (Good to have)
  • Excellentanalytical and communicationskills
Benefits

Benefits

  • Crossteamwork culture.
  • CareerDevelopment & TrainingPrograms.
  • EmployeeReferralBenefits.
  • Birthday/Anniversary/FestivalCelebrations.
  • CompensatoryOff Benefits.
  • Paidhalfday leaves on special occasions of Birthdays &anniversaries.
  • Mealswhile working extra.
  • Yearlydayouting activities.
  • YearlyAchievement Awards.
Requirements - Proven working experience as a Customer ServiceManager, or Assistant Manager Experience in providing customerservice support Excellent knowledge of management methods andtechniques Proficiency in English Working knowledge of customerservice software, databases and tools Awareness of industry slatest technology trends and applications