Vietnamese Language Expert
1 week ago
Job Title: Vietnamese Language Customer Support Specialist
Location - Thane - Mumbai
Compensation - 10 LPA
Shift = 9 Hour shift - 5 days working
In case of on site Relocation travel and 15 days accommodation will be provided
Proficiency - B2 & Above
Job Overview:
We are seeking a Vietnamese language expert to join our team as a Customer Support Specialist, providing voice and phone support to Vietnamese -speaking customers. The ideal candidate will have excellent communication skills in both French and English, as well as a strong understanding of customer service principles. This role requires the ability to effectively troubleshoot and resolve customer issues over the phone while maintaining a high level of professionalism and empathy.
Responsibilities:
- Provide exceptional customer support to Vietnamese -speaking customers via phone calls, ensuring their inquiries and concerns are addressed promptly and effectively.
- Serve as the primary point of contact for French -speaking customers, assisting them with product-related questions, technical issues, and order inquiries.
- Utilize active listening skills to understand customer needs and concerns, demonstrating empathy and patience throughout the interaction.
- Troubleshoot and resolve customer issues in a timely manner, escalating complex issues to higher-level support teams when necessary.
- Document customer interactions accurately and thoroughly in the company's CRM system, including details of the issue, resolution provided, and any follow-up actions required.
- Collaborate closely with internal teams such as product development, sales, and logistics to ensure timely resolution of customer issues and enhance overall customer satisfaction.
- Stay up-to-date on product knowledge, company policies, and industry trends to effectively assist customers and provide accurate information.
- Contribute to ongoing process improvements and initiatives aimed at enhancing the quality of customer support and overall customer experience.
Qualifications:
- Fluency in spoken and written Vietnamese is essential, with a strong command of formal and informal language styles.
- Proficiency in English is required to effectively communicate with internal teams and stakeholders.
- Previous experience in customer support or a related field is preferred, with a proven track record of delivering high-quality service to customers.
- Excellent communication skills, including active listening, clear verbal expression, and professional phone etiquette.
- Strong problem-solving abilities, with the capacity to think quickly and logically under pressure.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Empathetic and patient demeanor, with a genuine desire to help customers resolve their issues.
- Familiarity with CRM software and support ticketing systems is a plus.
- Flexibility to work shifts that may include evenings, weekends, and holidays, based on customer support needs.
Location: Gurgaon /Jaipur
Employment Type: Full-time
Join our team and be part of a dynamic customer support environment
Industry- Staffing and Recruiting
Full
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