Customer Support Executive

2 weeks ago


Pune, Maharashtra, India Shubha System pvt Ltd Full time

Qualifications:

  • Bachelors degree / Diploma

Skill set Required:

  • Customer handling /Fluent English, Hindi /Computer software skills, like MS office, Outlook, Excel, PPT, Word/ Stake holder management.
Experience Range (In Years): - 2-5 Years

Experience Background:

  • On highway aftermarket
  • Have to have worked on loyalty programs in competition Product knowlegde
  • Heavy commercial vehicles parts
  • Basic
  • Customer handling, calls handling
  • Reports making on MS Excel, PPT & Word docs
  • Good Stakeholder management.

Role & Responsibilities:

  • 1.Ensure closure of all trouble tickets raised by Mechanics, CCCs, Field Sales team, Retailers
a. First point of contact for all system related issues b. System related issues to be tracked with IT team. Since this is a new launch, timely resolution of these issues will ensure good customer experience.

c. Administration related issues raised by Mechanics, CCCs, Field Sales team

  • IT ticket module handling a.
Closing the Registration Process in the Mobile app for different personas (Mechanics, CCCs, Field Sales team, Retailers etc.)

3..Ensure closure of all trouble tickets raised by Mechanics, CCCs, Field Sales team, Retailers

a. System related issues to be tracked with IT team. Since this is a new launch, timely resolution of these issues will ensure good customer experience.

b. Administration related issues raised by Mechanics, CCCs, Field Sales team

  • MITWA Program MIS and Reports
a

Sales Report:
Territory wise MITWA summary

b. PR and Scan Error Reports

c. Reports required by Finance / Business Controls - Redemption report and Mechanic Account statement

d. Territory wise Alert reports

e. QR code wise Sale MIS

f. PR closure reports

g. Service Ticket report

Work Week :

  • 5 Days working

Job Type:
Contractual / Temporary

Salary:
₹8, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Fixed shift
  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Kirkee Cantt, Pune , Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:

  • Hindi (preferred)
  • English (preferred)
Application Deadline: 19/01/2023

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