Customer Support Executive

2 weeks ago


Pune, Maharashtra, India vmedulife Software Services Pvt Ltd Full time

About vmedulife Software
vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services.


Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon.

Come to work in a growing company that offers great benefits with opportunities to advance and learn.


We are looking for an experienced Customer Support Executive to be responsible for engaging with key customers by building and preserving trusting relationships.

You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

Responsibilities

  • Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Take the extra mile efforts to engage customers through open and interactive communication
  • Identify and assess customers needs to achieve satisfaction.
  • Resolve product or service problems by clarifying the client's complaint
  • Developing indepth knowledge of products and services to provide accurate, valid, and complete information by using the right methods/tools.
  • Manage incoming phone calls, continually meeting or exceedingly daily and monthly targets
  • Establishing a positive rapport with all clients and customers in person.

Requirements:

  • Demonstrates effective, clear and professional written and oral communication.
-
Excellent: Hindi and English Communication Skills are mandatory.

  • Maintains composure and patience with customers.
  • A strong sense of professionalism and discretion is required.
  • Be familiar and should have a working knowledge of excel, word.
-
Qualification: Any Graduate:

  • Minimum 6 months of experience in customer support

Work Location:

2nd Floor, EFC Business Centre,

Hinjewadi Rajiv Gandhi Infotech Park,

Hinjawadi, Pune,

Maharashtra 411057

Benefits:

  • Employee Provident Fund and ESIC
  • Employee Training

Note:

Designation and CTC will be as per market standards and based on your total experience in the IT industry.

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