Customer Support Executive

1 week ago


Pune, Maharashtra, India AV Technoserve Services Full time

Position:
Customer Support Executive

Experience Required: 3-5 years.

Location:
Pune (On-Site)

Responsibilities

  • Responding to customer complaints, reporting analyzing, and resolving customer complaints
  • Discussing with the concerned department and expediting needful preventive actions on the root cause of problems identified.
  • Attending breakdown in the system at the customer place when a complaint is registered.
  • Attend the periodic system maintenance for the customer subscribed under the Annual Maintenance Contract.
  • Scheduling & and rectification of work at customers' place during the breakdowns/service requirements under/after the warranty period.
  • Providing site job execution support for Projects and shutdown jobs.
  • Generation of spare inquiries and new project inquiries during customer support visits.
  • Conducting system health checkup service order audits at customer place and preparing & and sending audit reports to customers.
  • Service job payment followups with customers.
  • Providing Maintenance Training /service support to Customers in person through Online.
  • Organizing and arranging to send needful warranty supply materials to the customer against the warranty complaint after a detail.
  • Collecting customer satisfaction feedback reports from the customer and initiating necessary corrective and preventive actions to improve the customer satisfaction level.
  • Documentation of customer complaints and services as per ISO requirements.

Skills Required:

  • Knowledge in Overhead, Inverted, Floor conveyors, drop lifts, structural installation, commissioning, maintenance, and troubleshooting.
  • Knowledge of technical drawings reading and understanding (Mechanical & Electrical)
  • Knowledge of PLC, electrical control wiring, and Logic programming.
  • Knowledge and involvement in Mechanical and electrical problem identification and troubleshooting.
  • Willing to travel all over India to customer places.
  • Excellent verbal and written communication skills

Qualifications
Diploma /Degree in Mechatronics/Mechanical /Electrical

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Application Question(s):

  • Do you have Knowledge in Overhead, Inverted, Floor conveyors, drop lifts, structural installation, commissioning, maintenance, and troubleshooting?

Experience:

- total work: 5 years (preferred)

  • Customer support: 5 years (preferred)
  • Technical drawing: 4 years (preferred)

Work Location:
In person

Speak with the employer

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