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Hiring Technical Process Executives at Pune
1 week ago
Job Description for your reference:
Role Designation: Sr
Technical Process ExecutiveJob Location:
Hinjewadi, PuneEducation Qualification:
Any full-time Graduation/post-graduationShifts: 24*7 rotational shiftsExperience required: 1 to 2 years
Process:
Technical Service Desk Voice Process
We are looking for talents with 1 to 2 years of experience in Ticketing tool/ Service Now utilizing voice skill.
Job Description:
Excellent communication skills to attend/resolve client issues on calls.
Experience in resolving L1 and L2 issues using ticketing tools such as Service nowExperience of resolving queries utilizing voice skill on VPN, Drivers, O365, driver installations, Active directory/ MS office Suite.
Productivity applications like Microsoft office tools.Open to work in 24*7 and work from office environmentAnalytical problem solvers who will understand resolve customer issues within the timelinesProblem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently.
Being proactive and show the utmost respect for customers time.Good time management, ensuring all contacts with customers add value.
Work from Office / No Option for Hybrid or remote work
Please use below link to apply and register your application. BPM Talent Acquisition Team
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