Voice Executive
2 weeks ago
Job Title: Back Office Associate with Outbound Calls
Company: Not specified
Overview: We are hiring a Back Office Associate who will be responsible for validating all fields in applications against uploaded faxes/documents to complete requisites for a valid appeal. The associate will also be required to make outbound calls to provider's offices when missing data or fields are found to gather/provide information professionally.
Job Responsibilities:
- Navigate through multiple systems/applications for data gathering
- Demonstrate proficiency in computer skills, including navigating multiple systems and keyboarding
- Ensure quality and productivity standards are met by understanding goals and standards
- Accurately and timely update the database
- Meet KPIs as per operational definitions and targets
- Participate in User Acceptance Testing as needed
- Maintain 98% - 100% attendance during training/nesting period
- Typing speed of 25-30 words/minute with 90% accuracy
- Flexible to work varying hours with monthly schedule changes
Primary Internal Interactions:
- Actively participate in team meetings, discussions, and provide inputs
- Collaborate, cooperate, and support the team in achieving goals
Primary External Interactions:
- Engage in email communications
- Effective verbal and written communication skills
- Demonstrate aptitude and analytical ability
Requirements:
- Bachelor's degree with a minimum of 15 years of education
- Fresh graduates are welcome, or up to 1 year of experience
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