Customer Relationship Executive

1 week ago


Edappal, India MASS WHEELS PVT LTD (ROYAL ENFIELD) Full time

Responsibilities and Duties
-
Customer Feedback

  • Collects customer feedback
  • Plans corrective action with CRM**
    Customer Complaint Management
  • One point of contact for customer complaints by receiving customer complaints
  • Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rdday feedback / 123 In Moment Score)
  • Ensure resolution of customer complaints
  • Tracking of all complaints and ensure closure and take feedback after closure until satisfied

Required Experience and Qualifications
-


Educational Qualifications:
Any Degree

-
Industry:Automobile [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications
-
Minimum experience: 1 year preferably in Automobile/customer relationship roles/ Freshers
-
Profile:Strong focus on customer experience management, adherence to processes and norms

-
Competencies:

  • Customer Relationship Management
  • Product Knowledge / Brand Insights
  • Analytical Skill.

Location:

  • Edappal ( Malappuram Dst), Kerala (preferred)
  • Age :

Job Types:
Full-time, Walk-In

Salary:
₹8, ₹12,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Schedule:

  • Day shift

Experience:

  • CRE: 1 year (preferred)

Speak with the employer

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