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Senior/Customer Support Executive

4 months ago

Gurgaon, Haryana, India Zupee Full time

Key Responsibilities:

  • Respond to customer service issues promptly and professionally via Calls/Email's
  • Take ownership of customer escalations, ensuring all issues are effectively resolved.
  • Collaborate with various departments to expedite problem resolution.
  • Keep accurate records of discussions or correspondence with customers.
  • Analyze escalation patterns and suggest improvements to reduce future escalations.
  • Provide feedback to the internal teams on potential product improvements based on customer
feedback.

  • Develop and maintain in-depth knowledge of company products and services.

Qualifications:

  • Proven experience in a customer support role with an emphasis on handling escalated issues.
  • Excellent communication and negotiation skills.
  • Ability to remain professional and courteous with customers at all times.
  • Strong problem-solving and decision-making abilities.
  • Experience using customer service software, databases, and tools.
  • Patience and ability to manage stress.
  • Good understanding of management practices and techniques.
  • Excellent time management skills.
  • Graduation
  • Prior Gaming experience will be an advantage

What We Offer:

  • A supportive and dynamic team environment.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.