Video Support Engineer L2- GGN

1 week ago


Gurgaon, Haryana, India Sampoorna Consultants Full time
Company Description
Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world`s most established communications company, employing around 100,000 people in 170 countries around the world.

Their principal activities include:

  • Networked IT services globally
  • Local, national and international telecommunications services
  • Broadband and internet products and services
  • Converged fixed/mobile products and services

They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.


Specialties:
Telephony, Networking, Cloud Services, Unified Communications Job Description

  • Familiarity with all types of AV equipment including Cisco/Polycom video systems.
  • Knowledge of basic AV support for conference rooms including Zoom and other videoconferencing technologies.
  • Experience with setting up, configuring, testing and troubleshooting linked to hardware or software issues of AV equipment.
  • Understanding of configuration and troubleshooting at network level of Cisco/Polycom systems.
  • Experience with coordinating and managing AV events with multiple broadcast points.
  • Ability to interact with vendors and integrators to install test and configure new systems.
  • Analytical problem-solving and troubleshooting skills related to video-conferencing, connectivity and AV equipment.
  • Excellent technical writing skills to maintain and expand existing KB repository.
Familiarity with Zoom product portfolio front and back end:

  • Familiarity with Zoom application on all OSs.
Knowledge of Windows System Administration, including server class OS:

  • Getting system and application logs,
  • Windows services,
  • RDP,
  • Command Line Interface.
  • Familiarity with computer networks.
  • Fundamentals of windows server network administration
  • Video and audio conferencing protocols and standards
  • Principals of network log analysis.
  • Working understanding of Cloud Technologies.

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